UK IT Manager

• Sep 2017 - Present

Head of IT

• Feb 2010 - Sep 2017

Microsoft Server 2003/2008/2012, SBS2011, PowerShell, Active Directory, Group Policy, Exchange 2003/2010, Office365 EAC, Terminal Services, VNC, Win XP/7/10, Firewalls, Routing and Switching, Avaya IP Office VOIP, TCP/IP, LAN, WAN, SQL Database, UPS, Cloud Backups. Microsoft Server 2003/2008/2012, SBS2011, PowerShell, Active Directory, Group Policy, Exchange 2003/2010, Office365 EAC, Terminal Services, VNC, Win XP/7/10, Firewalls, Routing and Switching, Avaya IP Office VOIP, TCP/IP, LAN, WAN, SQL Database, UPS, Cloud Backups.

Trainee Air Traffic Controller

• Apr 2009 - Nov 2009

Passed the IATA Common Core course to attain the Student ATC Licence, in addition to the NATS verbatim and oral board examinations. Successfully completed the extensive interview process to be accepted to commence stringent training on the Basic Radar Course to become an Area Controller. Passed the IATA Common Core course to attain the Student ATC Licence, in addition to the NATS verbatim and oral board examinations. Successfully completed the extensive interview process to be accepted to commence stringent training on the Basic Radar Course to become an Area Controller.

Branch Manager

• Apr 2006 - Apr 2009

Re-developing the sales and marketing strategies to improve brand awareness and increase the overall business performance throughout the UK, with particular emphasis on London. Extensively researching the UK markets to identify areas of opportunity and growth. Prospecting for new clients to increase company turnover and acquire a portfolio of prestigious customers. Implementing a new staff incentive scheme to motivate staff and increase sales performance; effectively increasing the gross margin by 5% within a year. Actively involved in the upgrading and updating of the company website; offering effective technical, design and content solutions to convert more sales and reap more return on investment; growing and expanding the business further. Developing new policies and procedures to attain ISO9002 certification to reinforce the company ethos for exacting standards at all times. Managing an entire fleet of commercial vehicles on behalf of the VCG Group; a multi-million pound construction and rail delivery company. Show less

Customer Liaison Officer

• Jan 2005 - Jan 2006

Efficaciously ensuring the health, safety and welfare of customers and staff in stores located across London; to include Putney Exchange, Sainsbury's and B&Q. Identifying problems and areas of concern, addressing problems as they arise and escalating more serious issues to be given immediate attention. Career Summary continued Liaising with management to highlight security breaches to make certain the area is not compromised or put unnecessarily at risk. Making suggestions to improve overall health and safety on site, recommendations which are often heeded by the management team. Show less

General Staff

• Jan 2001 - Jan 2004

Establishing LANs on and off campus to facilitate educational and recreational communication for staff and student use. Maintaining and regularly updating the campus hardware, software and networks. Keeping the systems up to date and able to cope with the ever-increasing demand for an uninterrupted and fast service. Troubleshooting software and hardware issues; confidently resolving problems as they arise to permit continual use of the computers. Staying abreast of computer advances and trends, adapting services provided to accommodate the changing needs of the student community on campus. Show less