Experience

Provident CRM

• Ireland
• Information Technology & Services
• 1 - 100 Employee

• Systems Lead

  • Jan 2023 - Present

• Software Support Technician

  • Apr 2022 - Jan 2023



Freelance

• Remote

• Professional Freelancer

  • May 2019 - Mar 2022

  Assisted developers (mainly React, LAMP) with constructing and debugging CI/CD workflows, mainly using GitHub Actions/CodeDeploy to test and deploy, usually to AWS EC2 or S3. Provided sysadmin and technical support services to small businesses, mainly consisting of upgrading and maintaining Linux servers (Ubuntu, RHEL, other flavours) Wrote scripts, mainly in BASH, to automate housekeeping, backups, SQL data migration etc for various clients using LAMP stacks to host their websites. Show less



CircleCI

• United States
• Software Development
• 300 - 400 Employee

• Support Engineer

  • Mar 2018 - Apr 2019

  Supporting developers of all types in correcting issues with continuous integration and deployment via the CircleCI web platform. Worked with the creation and alteration of docker images, including BASH scripts to probe the docker API in order to work around the limitation of display in the docker UI. Working with upstream docker images, we were subject to various issues being introduced by image updates, necessitating various workarounds and creation of support articles for users. Created test cases to explore bugs and issues reported by users, and associated problem tickets to track issues. Created JIRA requests directly to developers in order to explore and correct bugs, including the test cases we'd already created and run on the CircleCI platform. Show less



OpenText

• Canada
• Software Development
• 700 & Above Employee

• Technical Strategy Analyst

  • Jun 2017 - Feb 2018

  Took ownership over automation, tool development and internal enhancement as part of the Managed Services Transformation Team, a newly created strategic team responsible for service and process improvement.Worked directly with senior management, including weekly participation in management meetings and regular presentations to management and internal stakeholders, in order to identify and action automation and process improvement opportunities.

• Technical Support Specialist

  • Mar 2016 - Jun 2017

  Performed a variety of duties in a senior support role, including root cause analysis on outages/service failures, authoring fully featured BASH scripts/tools for the purpose of automation, reduction of manual effort and the streamlining of internal processes. Supported a variety of large, complex customer accounts as subject matter expert.



MyGeek

• Remote

• IT Administrator

  • Nov 2012 - Apr 2015

  Responsible for administration of virtualized Linux servers in the context of a managed server service, including deployment and configuration, authoring and automating backups as well as some responsibility for security – installed and configured snort, ossec, Nagios, as well as working with SELinux/AppArmor configs. Wrote and maintained automation solutions for virtualized deployment of a variety of Linux distributions plus software/application packages as per client request. Configured server daemons like Apache/Nginx, SMTP, and database servers for various flavours of SQL. Wrote automation solutions for housekeeping, as well as scripts for internal monitoring of filesystem, resource usage, etc using BASH. Show less