Experience

Pipeline Health System

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Chief Administrative Officer (CAO), River Forest Outpatient Services and Specialty Clinics

  • Feb 2021 - Present



AMITA Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Regional Operating Officer, Northwest Region

  • Aug 2018 - Feb 2021

  · Strategized and re-engineered ENT services yielding annual cost savings of $500k and improved physician recruitment. · Championed and overhauled patient portal adoption exceeding target goals for 3 consecutive years. · Assembled and led de novo Certified Medical Assistant (CMA) clinical career path program resulting in improved CMA retention. · Chosen by CEO to lead a Cardiology practice performance assessment resulting in $650k improvement. · Achievement of operations and quality… Show more · Strategized and re-engineered ENT services yielding annual cost savings of $500k and improved physician recruitment. · Championed and overhauled patient portal adoption exceeding target goals for 3 consecutive years. · Assembled and led de novo Certified Medical Assistant (CMA) clinical career path program resulting in improved CMA retention. · Chosen by CEO to lead a Cardiology practice performance assessment resulting in $650k improvement. · Achievement of operations and quality key performance indicator targets year over year. · Created and led manager education and team building events resulting in improved manager retention, experience and recruitment. · Re-engineered physician practices to reduce expenses, improve physician experience and engagement and solidify market presence.

• Vice President of Specialty Operations and Contracting

  • Feb 2016 - Aug 2018

  · Analyzed and improved workflows, staff utilization and physician productivity with the transition from NextGen to Athena EMR. · Introduced and implemented new care delivery practices resulting in increased physician engagement, experience and production. · Led partnership with hospital CEOs and service line executives to recruit and retain best in class medical providers. Designed and implemented provider agreements and coordinated practice acquisitions with key partners.



Premier Dermatology

• Medical Practices
• 1 - 100 Employee

• Senior Administrator/Chief Operating Officer

  • Nov 2008 - Jan 2016

  ·Transitioned the sale and integration of practice operations into a large national physician group. ·Engineered the development and execution of three new practice locations: the 14,350-square foot, $4M Crest Hill flagship project was completed on time and under budget; and managed New Lenox and Oak Park site selections, contract negotiations, employee and provider staffing and experience, operations and marketing. ·Exceeded Medical Group Management Association benchmarks for low… Show more ·Transitioned the sale and integration of practice operations into a large national physician group. ·Engineered the development and execution of three new practice locations: the 14,350-square foot, $4M Crest Hill flagship project was completed on time and under budget; and managed New Lenox and Oak Park site selections, contract negotiations, employee and provider staffing and experience, operations and marketing. ·Exceeded Medical Group Management Association benchmarks for low turnover for receptionist and medical records (11%), nursing/clinical support (5.7%), and billing/collections and data entry staff (12.5%), by analyzing hiring processes, developing and executing employee selection protocols, leader education and improving employee experience. ·Established and administered a Marketing Strategy Plan that included re-branding, a redesigned website, an enhanced social media presence, on-line scheduling implementation and targeted promotional campaigns, yielding new business. ·Coached, educated and developed leaders in the areas of Finance, Clerical Operations, Billing & Insurance, Human Resources, and Customer Experience. Created collaborative teams resulting in best practices and improved performance and experience. ·Generated new revenue and strengthened relationships by assessing, creating, and executing a Physician Networking Program with referring physicians resulting in 66 new patients in year one. ·Performed a competitive benefits analysis and designed and administered an employee survey resulting in improved employee experience with recognition programs, communication and benefit knowledge. Show less ·Transitioned the sale and integration of practice operations into a large national physician group. ·Engineered the development and execution of three new practice locations: the 14,350-square foot, $4M Crest Hill flagship project was completed on time and under budget; and managed New Lenox and Oak Park site selections, contract negotiations, employee and provider staffing and experience, operations and marketing. ·Exceeded Medical Group Management Association benchmarks for low… Show more ·Transitioned the sale and integration of practice operations into a large national physician group. ·Engineered the development and execution of three new practice locations: the 14,350-square foot, $4M Crest Hill flagship project was completed on time and under budget; and managed New Lenox and Oak Park site selections, contract negotiations, employee and provider staffing and experience, operations and marketing. ·Exceeded Medical Group Management Association benchmarks for low turnover for receptionist and medical records (11%), nursing/clinical support (5.7%), and billing/collections and data entry staff (12.5%), by analyzing hiring processes, developing and executing employee selection protocols, leader education and improving employee experience. ·Established and administered a Marketing Strategy Plan that included re-branding, a redesigned website, an enhanced social media presence, on-line scheduling implementation and targeted promotional campaigns, yielding new business. ·Coached, educated and developed leaders in the areas of Finance, Clerical Operations, Billing & Insurance, Human Resources, and Customer Experience. Created collaborative teams resulting in best practices and improved performance and experience. ·Generated new revenue and strengthened relationships by assessing, creating, and executing a Physician Networking Program with referring physicians resulting in 66 new patients in year one. ·Performed a competitive benefits analysis and designed and administered an employee survey resulting in improved employee experience with recognition programs, communication and benefit knowledge. Show less



Marianjoy Rehabilitation Hospital

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Vice President, Outpatient Operations and Allied Health Services

  • Sep 2004 - Jun 2008

  ·Facilitated, as lead operations executive, the planning and implementation of processes, equipment and marketing of a $5M remodeling of an outpatient pavilion completed on time and under budget. ·Selected by CEOs of Marianjoy and Wheaton Franciscan Healthcare as a member of an Executive Development Program; ranked in top 5 of 35 program participants. ·Enhanced outpatient volume in day rehab and therapy services by 31% over two years, and 93% in pediatrics over four years by initiating… Show more ·Facilitated, as lead operations executive, the planning and implementation of processes, equipment and marketing of a $5M remodeling of an outpatient pavilion completed on time and under budget. ·Selected by CEOs of Marianjoy and Wheaton Franciscan Healthcare as a member of an Executive Development Program; ranked in top 5 of 35 program participants. ·Enhanced outpatient volume in day rehab and therapy services by 31% over two years, and 93% in pediatrics over four years by initiating, developing and implementing key programs and a targeted marketing plan; established a stable external physician referral base through communication, relationship building and favorable patient outcomes and experience. ·Chosen as one of three operational leaders, from 850 system-wide, to collaborate with system Human Resource executives in the development and implementation of new employee policies, procedures and systems.

• Assistant Vice President, Outpatient and Physician Clinics

  • Oct 2003 - Sep 2004

  ·Created and launched the outpatient Post Concussive Institute in collaboration with physician leaders, resulting in an average of four new program referrals per week. ·Boosted outpatient therapist productivity to 80-85% from 63% over a three-year period by improving processes, staff experience, and patient accountability and experience.

• Administrative Director, Outpatient Services and Physician Clinics

  • Aug 2002 - Oct 2003



West Suburban Medical Center

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Director, Therapies

  • 2001 - 2002

  ·Re-engineered start-up operations in a crisis at the Center for Breast Care: reorganized processes increasing efficiency and staff productivity; enhanced customer experience and achieved revenue 65% above budgeted target in first 9 months.

• Administrative Director, Ancillary Services

  • 1998 - 2001

  ·Chosen by CEO and Senior Executive Team to lead organization-wide patient experience initiative involving a steering committee and cross-functional teams: improved Press Ganey ranking from 27th to 54th percentile with department scores of 96% good/excellent.

• Director, Speech Pathology and Audiology

  • 1995 - 1998