Corinne Callaway Assoc CIPD
Learning & Development Specialist at Activate Learning- Claim this Profile
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English Native or bilingual proficiency
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French Professional working proficiency
Topline Score
Bio
Catherine Stott Assoc CIPD
Corinne is a passionate individual who always strives to find new and innovative ways to engage her learning audiences. Her ability to work with stakeholders to draw out their training requirements to go onto design and deliver bespoke courses is something that comes naturally to her. Corinne is always happy to help where she can and work outside her role to support her colleagues when needed. It was impressive how quickly she switched training from in person to online during the pandemic, at the same time as training to be a mental health first aider and volunteering to help with the covid response at work.
Daniel Potrykus
Corinne provided a fantastic training course during my journey at Holiday Inn London-Luton Airport. Great coaching skills and great knowledge!
Catherine Stott Assoc CIPD
Corinne is a passionate individual who always strives to find new and innovative ways to engage her learning audiences. Her ability to work with stakeholders to draw out their training requirements to go onto design and deliver bespoke courses is something that comes naturally to her. Corinne is always happy to help where she can and work outside her role to support her colleagues when needed. It was impressive how quickly she switched training from in person to online during the pandemic, at the same time as training to be a mental health first aider and volunteering to help with the covid response at work.
Daniel Potrykus
Corinne provided a fantastic training course during my journey at Holiday Inn London-Luton Airport. Great coaching skills and great knowledge!
Catherine Stott Assoc CIPD
Corinne is a passionate individual who always strives to find new and innovative ways to engage her learning audiences. Her ability to work with stakeholders to draw out their training requirements to go onto design and deliver bespoke courses is something that comes naturally to her. Corinne is always happy to help where she can and work outside her role to support her colleagues when needed. It was impressive how quickly she switched training from in person to online during the pandemic, at the same time as training to be a mental health first aider and volunteering to help with the covid response at work.
Daniel Potrykus
Corinne provided a fantastic training course during my journey at Holiday Inn London-Luton Airport. Great coaching skills and great knowledge!
Catherine Stott Assoc CIPD
Corinne is a passionate individual who always strives to find new and innovative ways to engage her learning audiences. Her ability to work with stakeholders to draw out their training requirements to go onto design and deliver bespoke courses is something that comes naturally to her. Corinne is always happy to help where she can and work outside her role to support her colleagues when needed. It was impressive how quickly she switched training from in person to online during the pandemic, at the same time as training to be a mental health first aider and volunteering to help with the covid response at work.
Daniel Potrykus
Corinne provided a fantastic training course during my journey at Holiday Inn London-Luton Airport. Great coaching skills and great knowledge!
Credentials
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Coach in Running Fitness
England AthleticsMar, 2022- Oct, 2024 -
Mental Health First Aid
Mental Health First Aid (MHFA) EnglandJan, 2021- Oct, 2024 -
SDI Practitioner
Core StrengthsApr, 2020- Oct, 2024 -
Leadership in Running & Fitness
England AthleticsMay, 2017- Oct, 2024 -
Accredited Facilitator
NKDSep, 2014- Oct, 2024 -
Certificate in Learning & Development Practice - Diploma
CIPDSep, 2011- Oct, 2024 -
Certificate in HR Practice
CIPDSep, 2010- Oct, 2024
Experience
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Activate Learning
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United Kingdom
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Education Administration Programs
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700 & Above Employee
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Learning & Development Specialist
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Nov 2021 - Present
Responsible for designing, delivering and implementing a range of learning, development and talent solutions, mainly for our Group Services, in line with the L&D strategy and in support of our Learning Philosophy. - Identifying learning needs across the business - Virtual design and delivery - Learning programme management - Facilitation and evaluation of learning effectiveness Responsible for designing, delivering and implementing a range of learning, development and talent solutions, mainly for our Group Services, in line with the L&D strategy and in support of our Learning Philosophy. - Identifying learning needs across the business - Virtual design and delivery - Learning programme management - Facilitation and evaluation of learning effectiveness
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Wokingham Borough Council
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United Kingdom
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Government Administration
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700 & Above Employee
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People Development Specialist (Learning Design & Delivery)
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Aug 2019 - Oct 2021
Responsible for encouraging and promoting a learning organisation, through various activities. - Delivery and facilitation of both face to face and online/remote development sessions such as Appraisals, Leadership, Personal Safety, Presenting Skills, Customer Experience, Recruitment and Feedback. - Researching and creating learning content to support development solutions both digital and face to face. - Supporting with or conducting training needs analysis to understand key capability gaps across the Council or specific teams. - Building, maintaining and managing a calendar of development activity for our people. - Managing and co-ordinating internal development campaigns or programmes. - Ensuring room bookings, invites, joining instructions, material production and logistics are up to date via MyLearning. - Analysing a range of qualitative and quantitative data to identify key themes and trends in our people development. - Being a point of contact for people development queries across the Council. - Working in collaboration with other stakeholders to respond to queries and recommend the best solution to meet the needs of our people. Show less
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Interstate Hotel & Resorts, Now part of Aimbridge Hospitality
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United States
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Hospitality
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700 & Above Employee
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Learning & Development Trainer
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Jul 2016 - Aug 2019
Responsible for delivery of the training offered through our ‘Interstate Academy’ to our expanding portfolio of over 90 hotels. - Ensured high brand, operational standards and compliance were achieved across Interstate’s portfolio of hotels. - Delivered Management Development & Leadership courses for Deputy Managers and Supervisors. - Delivered soft skills courses including Appraisal Skills, Coaching, Upselling, Presenting Skills, Time Management, One to One and Group Trainer. - Delivered hotel acquisition integration training for new openings; including training plans, the on and off site itself and post opening support. - Ran bespoke training to support the hotels teams’ performance. - Created and designed new materials for workshops and courses. - Planned and published the quarterly training calendar. - Liaised with external providers to schedule other training courses mandated by the Academy. - Coached and trained new trainers within the Academy. Show less
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The Knowledge Academy
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United Kingdom
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Professional Training and Coaching
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700 & Above Employee
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Associate Trainer
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Mar 2016 - Jun 2016
Responsible for delivering soft skills training to delegates across the UK. - Courses included; Time Management, Train the Trainer, Presentation Skills, Minute Taking, Negotiation Skills, Leadership Skills, Introduction to Project Management. Responsible for delivering soft skills training to delegates across the UK. - Courses included; Time Management, Train the Trainer, Presentation Skills, Minute Taking, Negotiation Skills, Leadership Skills, Introduction to Project Management.
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Sungard Availability Services
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Learning & Development Specialist
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Nov 2015 - Feb 2016
Responsible for providing innovative technical and behavioural learning and development solutions in order to improve individual and team performance across the business. - Conducted learning needs analysis and designed and delivered L&D interventions and programmes. - Delivered impactful presentations up to and including the extended leadership team virtually and face to face. - Provided L&D advice and support to stakeholders whilst taking responsibility for development of proposals. - Provided insight and recommendations which supported the L&D strategy. - Sourced external vendors and evaluated training programmes. - Scheduled and organised courses and updated training records. Show less
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the LEGO Group
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Denmark
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Manufacturing
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700 & Above Employee
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Contact Centre Trainer
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Aug 2015 - Nov 2015
Responsible for designing and delivering training to over 100 front line staff within the European Consumer Services department. - Developed, designed and delivered technical and soft skills training for new and existing advisors. Courses included; induction, call handling and product training. - Delivered systems training using SAP and CRM. - Collaborated with the US L&D global team to ensure learning material was globalised. - Conducted evaluations and analysed course feedback whilst working with the Customer Quality team to identify any learning gaps. - Planned, organised and scheduled all required training. - Maintained and updated training records. Show less
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British Airways
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United Kingdom
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Airlines and Aviation
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700 & Above Employee
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Learning Delivery Executive
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Oct 2011 - Jul 2015
Responsible for delivering in house training to over 2,000 cabin crew of all grades in IFCE (In flight Customer Experience) to ensure the aims and objectives are achieved and to overall enhance customer experience.- Delivered technical and behavioural training to groups of up 24 delegates per course whilst performance managing different behaviours. Courses included induction training, aircraft specific, Thales, iPad, manual handling (Pristine Condition), water survival, customer service, premium service, leadership and facilitation skills. - Designed and delivered various train the trainers, inductions and learning workshops to internal stakeholders to suit their learning needs. - Presented product knowledge of the airline’s brands and delivery of service standards in premium and economy cabins on all aircrafts. - Observed, coached and supported new trainers on their delivery. - Supported 2 high profile internal recruitment campaigns - screened applications, shortlisted candidates and conducted candidate assessments and face-to-face interviews. Show less
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In flight Customer Support Programme (Cabin Crew)
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Mar 2011 - Jul 2015
Responsible for delivering world class customer service on board BA long haul aircrafts.- Provided service delivery in premium and economy cabins.- Ensured safety and medical emergency procedures were carried out when necessary.- Dealt with situations and customer queries efficiently and worked as a team on board.
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Learning Facilitator
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Mar 2014 - Jul 2014
Responsible for delivering the Thoughtful Service workshop to over 2,000 ground staff of all levels in HCS (Heathrow Customer Services).- Facilitated information on ‘Being Service Minded’ to delegates highlighting the importance of BA service hallmarks through carrying out group discussions and different learning activities.- Encouraged and supported individuals to share their experiences regarding thoughtful service.- Empowered individuals to believe in themselves and explore their potential regarding thoughtful service. Show less
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Team Leader of the Airport Experience Support Team
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Sep 2009 - Sep 2011
Responsible for supporting over 2,000 ground staff on new airport polices and processes.- Coached and briefed Ground Customer Service Agents on new policies and procedures including ESTA, the Hajj and excess baggage policy.
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Customer Service Agent
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Mar 2008 - Sep 2011
Responsible for delivering world class customer service and meeting customers’ needs and expectations. - Checked in customers using PRS (Passenger Reservation System).- Hosted and escorted customers.- Boarded and met flights.- Carried out lost property jobs.- Monitored lounge access.- Dealt with customer queries.
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Learning Facilitator
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Mar 2009 - Aug 2009
Responsible for delivering the Joint Business Agreement workshop to over 2,000 ground staff of all levels from American Airlines, British Airways and Iberia - Facilitated information on the Joint Business Agreement between American Airlines, British Airways and Iberia and carried out different learning activities.
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Norfolk County Council
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United Kingdom
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Government Administration
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700 & Above Employee
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Administrative Assistant
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Sep 2007 - Mar 2008
Responsible for providing administrative support and information to colleagues. - Answered telephone enquiries regarding procurement events, meetings and conferences. - Sent out invite and letters to delegates. - Booked hotels and transport for stakeholders. - Filed papers, sorted post, audio and copied typed letters. Responsible for providing administrative support and information to colleagues. - Answered telephone enquiries regarding procurement events, meetings and conferences. - Sent out invite and letters to delegates. - Booked hotels and transport for stakeholders. - Filed papers, sorted post, audio and copied typed letters.
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Education
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2002 - 2005
University of Lincoln
BA (Hons), European Tourism -
2004 - 2004
L’université de Jacob Bellecombette
Independent Study Tourism Project, European Tourism with French
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