Experience

Bowen Scarff Ford

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Automotive Service Advisor

  • Feb 2020 - Present

  Assist fleet and retail customers with their vehicle service needs. Facilitate communication between customers and technicians to ensure understanding of customer concerns and proper diagnosis of vehicle. Present customers with vehicle service needs, prioritizing addressing their needs and safety items. Follow up with customers to provide vehicle status updates. Assist fleet and retail customers with their vehicle service needs. Facilitate communication between customers and technicians to ensure understanding of customer concerns and proper diagnosis of vehicle. Present customers with vehicle service needs, prioritizing addressing their needs and safety items. Follow up with customers to provide vehicle status updates.



CADILLAC OF BELLEVUE, INC.

• United States
• Retail
• 1 - 100 Employee

• Automotive Service Writer

  • Mar 2016 - Feb 2020

  Work in a team environment to provide customers an experience that made servicing their vehicle a smooth, easy process. Assist in providing rentals, setting appointments, following up with customers regarding special order parts status. Communicate areas of need identified by technicians and work with customers to make a plan to prioritize repairs by immediacy. Work in a team environment to provide customers an experience that made servicing their vehicle a smooth, easy process. Assist in providing rentals, setting appointments, following up with customers regarding special order parts status. Communicate areas of need identified by technicians and work with customers to make a plan to prioritize repairs by immediacy.



International Leasing Co.

• Kent, WA

• Rental Agent

  • Nov 2015 - Mar 2016

  Assisted fleet customers with rental check out of fleet trucks. Assisted fleet customers with rental check out of fleet trucks.



Acura Of Bellevue

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Internal Service Advisor

  • Jan 2012 - Nov 2015

  Created repair orders for stock vehicles and followed through to completion.Worked with vendors on after sale "we-owe" scheduling of customer add ons such as tint and accessory installation.Followed the reconditioning process of used cars from beginning to end, including communicating service or repair needs to used car department and scheduling additional reconditioning work needed with vendors.

• Warranty Administrator

  • Jan 2012 - Nov 2015

  Ensured Repair orders had correct information before submitting for manufacturer approval and reimbursement.Maintained clean warranty and extended warranty schedules for duration of time I held the position.