Experience

Freelance Researcher

• Research Services
• 1 - 100 Employee

• Freelance Researcher

  • 2018 - Present



VOSMI

• Volunteer Fraud Victim Advocate

  • 2018 - Present

  Advocate & volunteer for VOSMI (Victims of Syndicated Mortgage Investment).Website Design; Research & Data Analytics; social media; investor communication;www.vosmi.ca Advocate & volunteer for VOSMI (Victims of Syndicated Mortgage Investment).Website Design; Research & Data Analytics; social media; investor communication;www.vosmi.ca



Cake Pop Lane

• Small Business Owner

  • 2011 - 2018

  Owner & Award Winning Cake Pop creator. Oversaw website creation & website management, sales, marketing, social media, and charity events. This part-time small business allowed me to be creative, while also being a stay at home mom with my children. Owner & Award Winning Cake Pop creator. Oversaw website creation & website management, sales, marketing, social media, and charity events. This part-time small business allowed me to be creative, while also being a stay at home mom with my children.



Morse Street Public School

• Volunteer-Event Planning Lead - Morsestock

  • Feb 2017 - Jun 2017

  In a volunteer capacity, lead Morse Street School's Annual Spring Fair "Morsestock". Event was attended by over 1000 guests, with over 100 volunteers & 15 parent committee. Event was highly successful, on budget, on time, and raised over $10,000 for the school. In a volunteer capacity, lead Morse Street School's Annual Spring Fair "Morsestock". Event was attended by over 1000 guests, with over 100 volunteers & 15 parent committee. Event was highly successful, on budget, on time, and raised over $10,000 for the school.



CIBC

• Canada
• Banking
• 700 & Above Employee

• Program Manager, Anniversaries/Consultant-HR Operational Effectiveness

  • Aug 2012 - Oct 2013

  Managed CIBC's Global Service Recognition Program which recognizes significant employee anniversary milestones.• Subject Matter Expert regarding Global Service Recognition program policies and business rules.• Developed and maintained strong relationships with internal stakeholders and external vendors with the goals of efficient issue resolution and continuous service improvement.• Ensured the Anniversaries vendor adhered to the Service Level Agreement• Managed Projects related to delivery of Anniversaries program enhancements and data fixes.• Resolved escalated issues which could not be resolved by HR Single Point of Contacts.• Produced monthly invoice reconciliation for Finance as well as Latest Estimates (LE)• Ongoing refinements and enhancements of the program.• Analyzed data issues; worked with the Anniversaries vendor & HR Services vendor on effective solutions.• Maintained and updated the content of the 'Anniversaries' website and SharePoint site.Additional Responsibilities:• Project Manager of the Top 100 Employer Survey application for CIBC. (project successfully completed within time frame and application submitted June 2013 for the 2014 competition)• Administrator of the HR Achiever Program-ensured communications, and milestones of the HR Achievers program ran smoothly.• Business Continuity Management Coordinator- Managed the Business Continuity Program for department, ensuring milestones were met for Risk Business Analysis, Business Continuity Plan, Call Tree Exercise. Recommended process improvement to the VP.

• Employee Relations Consultant/Analyst

  • Nov 2006 - Aug 2012

  Provided objective, consultative advice to management and employees to in order to help address and resolve workplace issues.Interpreted and clarified employment legislation, as well as internal HR policies and programs.Managed the SharePoint Site (tools, templates & processes) and the Case Management System; maintenance and re-design, process improvements, and employee training.Provided accurate reporting on data, trends/analysis. Utilized creative thinking to modify or select the most suitable, relevant data/approach in presentation of data.Managed the Employee Relations Orientation process.Fostered strong partnerships with HR and business partners.Handled government and third party employee information requests (Insurance companies, EI Service Canada requests etc.)Managed Ethics Hotline complaints pertaining to workplace issues. Escalated issues to appropriate channels as required.Assisted in handling all non-routine Privacy Access requests and fulfill request within legislated timeframes.Provided support to the Employee Relations Team through: Research, data analysis

• Employee Relations Consultant

  • Sep 2005 - Nov 2006

  Provided objective, consultative advice to management and employees to in order to help address and resolve workplace issuesInterpreted and clarified employment legislation, as well as internal policies and practices.Ensured employees were treated in fair and equitable manner and in compliance with CIBC's policies & programs.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Employee Relations Specialist

  • Jan 2003 - Sep 2005

  Provided objective advice to CIBC managers and employees regarding a variety of workplace issues in a call centre based environment, including interpretation of policies and clarification of employment legislation. Provided objective advice to CIBC managers and employees regarding a variety of workplace issues in a call centre based environment, including interpretation of policies and clarification of employment legislation.



CIBC

• Canada
• Banking
• 700 & Above Employee

• Employee Relations Jr Consultant

  • Jun 2002 - Dec 2002

  Assisted Sr. Consultants in the management employee performance issues by utilizing knowledge of provincial & federal legislation and corporate policies, reducing potential risks to the bank.

• HR Coordinator

  • May 2000 - May 2002

  Effectively maintained a well-organized and efficient eCommerce HR Team unit by streamlining the day-to-day activities of the Sr. VP and responding to client enquiries in a timely fashion.Planned and organized events and created Power Point presentations; Organized HR events

• Sales & Service Telephone Banking Specialist

  • May 1996 - May 2000

  Proactively identified clients' needs, and demonstrated thorough knowledge of CIBC products and services, resulting in increase customer satisfaction & patronageMonitored quality of calls within call center, & provided constructive feedback and coaching to telephone banking representatives in order to improve client service.Used problem solving and probing skills to resolve customer complaints and investigations