Experience

Patelco Credit Union

• United States
• Banking
• 700 & Above Employee

• Solutions Specialist

  • Oct 2022 - Present



Performant Corp

• United States
• Financial Services
• 300 - 400 Employee

• Recovery Specialist

  • Apr 2014 - May 2021

  Manage a portfolio of defaulted federal student loans accounts. Manage a portfolio of defaulted federal student loans accounts.



Lending Club

• Risk mitigation Specialist

  • Oct 2012 - Oct 2013

  Responsible for timely collections of delinquent borrower accounts to reduce delinquency and charge off rates. Early and mid-stage delinquencies, Returned transactions and Work date follow up. Take inbound and make outbound calls using manual, auto dialing and blend dialing. Responsible for assigned accounts and delinquency performance of those accounts. Perform advanced skip tracing on unable-to-locate or contact delinquent borrowers. Determine escalation of loans to third-party collection… Show more Responsible for timely collections of delinquent borrower accounts to reduce delinquency and charge off rates. Early and mid-stage delinquencies, Returned transactions and Work date follow up. Take inbound and make outbound calls using manual, auto dialing and blend dialing. Responsible for assigned accounts and delinquency performance of those accounts. Perform advanced skip tracing on unable-to-locate or contact delinquent borrowers. Determine escalation of loans to third-party collection agencies Negotiate payment plans. Show less Responsible for timely collections of delinquent borrower accounts to reduce delinquency and charge off rates. Early and mid-stage delinquencies, Returned transactions and Work date follow up. Take inbound and make outbound calls using manual, auto dialing and blend dialing. Responsible for assigned accounts and delinquency performance of those accounts. Perform advanced skip tracing on unable-to-locate or contact delinquent borrowers. Determine escalation of loans to third-party collection… Show more Responsible for timely collections of delinquent borrower accounts to reduce delinquency and charge off rates. Early and mid-stage delinquencies, Returned transactions and Work date follow up. Take inbound and make outbound calls using manual, auto dialing and blend dialing. Responsible for assigned accounts and delinquency performance of those accounts. Perform advanced skip tracing on unable-to-locate or contact delinquent borrowers. Determine escalation of loans to third-party collection agencies Negotiate payment plans. Show less



Fireside Bank

• Sr. Recovery Representative

  • Aug 2001 - Apr 2012

  Manage High balance accounts, counsel/coached customers on ways to resolve their delinquent accounts. Assign accounts as needed to charge off, repossession unit, small claims, and civil actions. Skip traced to find customers. Maintain highest level of customer service while consistently leading in monies collected. Legal recovery: prepare accounts for legal and submit writs for earning withholdings. Manage High balance accounts, counsel/coached customers on ways to resolve their delinquent accounts. Assign accounts as needed to charge off, repossession unit, small claims, and civil actions. Skip traced to find customers. Maintain highest level of customer service while consistently leading in monies collected. Legal recovery: prepare accounts for legal and submit writs for earning withholdings.