Experience

Upplft

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Onboarding & Success Consultant

  • Feb 2022 - Present

  Upplft I A global verified talent platform “re-imagining the entire hiring experience” smartly matching talent and business using data insights. 2022 RegTech Finalist for Startup of the Year. The Upplft platform takes into account your unique skills, interests, values, culture, personality and career goals to suggest job openings that are the best fit for you. When you join Upplft as a Candidate, there are no more job boards, no position descriptions, no applications, no upload of CV and most importantly no unconscious bias! It is quick and simple to create your detailed Candidate Profile without the arduous task of updating your CV and eliminates hours creating a cover letter. Complete your Candidate Profile 👇 https://lnkd.in/gvQMe7ZJ Our recent collaboration with FinTech Australia aims to connect talent with new opportunities across the ecosystem. Register for The BIG Match👇 https://lnkd.in/gCrA6z7J Upplft is a proud Member of the Tech Council of Australia, FinTech Australia and RegTech Association. Show less



AUB Group Limited

• Australia
• Financial Services
• 1 - 100 Employee

• People and Culture Officer

  • Jun 2021 - Feb 2022

  Employee relations: Responded to employee issues and questions regarding benefits, payroll and personal changes, and employment verification. Analysed reports to create remediation increases compensation packages. Posted vacancies of the company on SEEK & Linked in. Onboarding, Staffing and Recruiting: Responsible for recruiting and interviewing new hires and managing the process from application to on-boarding. Set all employees up on the company systems and resolve any issues employees with the systems during their time of employment. Created employee engagement surveys and tracked all performance reviews using OfficeVibe. Formally updated employees’ details with any changes made to their employment agreement. Created and presented various reports on Excel for Stakeholders to review. Show less



Healthcare Australia

• Australia
• Staffing and Recruiting
• 700 & Above Employee

• Administrative Clerk

  • Feb 2021 - Jul 2021

  Working part time with HCA at the weekends with the rollout of the COVID-19 vaccination in nursing homes around Sydney. Provided support for the immunisation nurse. Greeted residents and ensured they were comfortable with receiving the vaccine. Organised a seating plan for the day which was most efficient with getting the residents vaccinated in a timely manner. Checked all the residents consent forms to ensure all medication and personal details were up to date. Registered the residents details on the online healthcare website to be uploaded onto their Mygov accounts. Show less



NAB

• Australia
• Banking
• 700 & Above Employee

• Customer Service Advisor

  • Jan 2021 - Jul 2021

  Dealing with existing clients and beneficiaries who are owed payments from MLC superannuation. Follow up on clients queries over the phone and email through different systems such as Salesforce, SAP, CRMS, MYLINK, AWD & Microsoft Excel. Creating tasks to reissue payments & letters to clients. Resolved customer complaints to ensure the highest customer satisfaction. Dealing with existing clients and beneficiaries who are owed payments from MLC superannuation. Follow up on clients queries over the phone and email through different systems such as Salesforce, SAP, CRMS, MYLINK, AWD & Microsoft Excel. Creating tasks to reissue payments & letters to clients. Resolved customer complaints to ensure the highest customer satisfaction.



Mable

• United States
• Wholesale
• 1 - 100 Employee

• Onboarding Specialist

  • Nov 2019 - Apr 2020

  Updated clients data using Salesforce & the Mable platform Reviewed & verified clients documents eg. Police checks to ensure they met the company’s guidelines. Took inbound calls through Talkdesk & answered queries about the clients profiles. Monitored client progress through all stages of their application and completed regular follow ups to ensure the data is correct and concise. Updated clients data using Salesforce & the Mable platform Reviewed & verified clients documents eg. Police checks to ensure they met the company’s guidelines. Took inbound calls through Talkdesk & answered queries about the clients profiles. Monitored client progress through all stages of their application and completed regular follow ups to ensure the data is correct and concise.



Generation Health

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• Finance Administrator

  • Feb 2019 - May 2019

  Filed clients data & billed clients using the Case Manager system. Created & updated spreadsheets with daily transactions using Excel. Assisted in general financial analysis; Prepared monthly & yearly reports. Investigated & solved any problems or inquiries. Called clients to follow up on unpaid invoices. Filed clients data & billed clients using the Case Manager system. Created & updated spreadsheets with daily transactions using Excel. Assisted in general financial analysis; Prepared monthly & yearly reports. Investigated & solved any problems or inquiries. Called clients to follow up on unpaid invoices.



DCU Open Education

• Marketing Executive

  • Jun 2018 - Sep 2018

  Created content for the website & prospectus. Journey mapping & planning, event creation, stakeholder engagement & presentations to management. Website optimisation: Analysed the website & created reports. Processed students applications using AMS system. Created reports on student applications using Excel. Inbound & outbound calls from students with general enquiries about course content & registration. Filed students data following GDPR regulations. Created content for the website & prospectus. Journey mapping & planning, event creation, stakeholder engagement & presentations to management. Website optimisation: Analysed the website & created reports. Processed students applications using AMS system. Created reports on student applications using Excel. Inbound & outbound calls from students with general enquiries about course content & registration. Filed students data following GDPR regulations.



Foleys Bar

• United States
• Restaurants
• 1 - 100 Employee

• Business Analyst

  • Sep 2016 - Sep 2017

  Created an online booking system Discovery - Met with product owners & discussed high level requirements. Conducted workshops with end users. Design - Consulted with project sponsor & external web development team by creating user stories on Jira. Tracked all all decisions, risks and high level requirements on Confluence. Build - Handed the user stories to developers, provided support to developers for any questions that arose. Tested that it was fit for purpose. Monitor - When completed, I ran training sessions and work shops with my colleagues to educate them on the new booking system. Show less



Birds Centra Supermarket

• Sales Assistant/Deli

  • Oct 2012 - Aug 2016

  During my work here I first started as a shop assistant where I worked on the tills, this included being responsible for opening & closing the tills in the morning & evening and managing large amounts of cash. I served customers & dealt with customer complaints In June 2014 I was promoted to the deli which I had no experience in & I adapted very quickly. This involves important time keeping and constant checks on the food temperatures and dates. With this position I then took the HACCP training course which is a certificate in cleanliness and efficient management in food health and safety. Show less



Causey Farms Summer Camps

• Team Leader – Summer Camp

  • May 2012 - Aug 2012

  Demonstrated leadership by co-ordinating the children's daily activities and supervising the children through the day to ensure their safety was first. Organised and timetabled activities for each group daily. Demonstrated leadership by co-ordinating the children's daily activities and supervising the children through the day to ensure their safety was first. Organised and timetabled activities for each group daily.



Issacs Well Pub & Restaurant

• Waitress

  • Apr 2011 - May 2012

  In this job I learned to maintain high quality levels of work in a high pressured environment during peak hours. I was solely responsible for the bar and restaurant management during the daytime 11 hour shift which included the opening, set - up and closing of both. I also logged inquiries for package pricing on functions such as weddings and parties. In this job I learned to maintain high quality levels of work in a high pressured environment during peak hours. I was solely responsible for the bar and restaurant management during the daytime 11 hour shift which included the opening, set - up and closing of both. I also logged inquiries for package pricing on functions such as weddings and parties.