Experience

Chelmsford Public Schools

• United States
• Education Administration Programs
• 200 - 300 Employee

• ABA Paraprofessional

  • Apr 2022 - Present

  • Working with elementary school students in the therapeutic program (STRIVE) to support them in academic, social, and communication tasks in the school setting. • Following and implement curriculum and behavioral support plans. • Collecting data consistently for students assigned and working with an Applied Behavior Analysis approach • Collaborating with a team of teachers, BCBA, and related service providers.• Collecting data and analyzing the behavior plan for better understansing of the kids needs and choosing the best approach to help them develop in the class setting Show less

• Substitute Teacher

  • Feb 2022 - Apr 2022

  • Responsible for providing support to classes within the South Row Elementary School • Manage Curriculum and lead the class in the teacher’s absence • Working with kids K- 4Th Grade in the class setting and collaborating with other specialists



The Paradigm Academy

• Norway
• E-learning

• Jiu jitsu coach and co-owner to The Paradigm Academy

  • Jun 2016 - Present

  Dedicated Jiu Jitsu enthusiast with a passion for coaching and fostering growth in both children and women's programs. Over 7 years of experience as a coach and co-owner, contributing to the development of a thriving and inclusive martial arts community. Responsibilities: Co-Ownership & Leadership: * Collaborated in strategic decision-making as a co-owner, contributing to the overall success and growth of the academy. * Lead and managed daily operations Jiu Jitsu Coaching (Kids Program): * Designed and implemented age-appropriate Jiu Jitsu curriculum for children, focusing on skill development, discipline, and character building. * Conducted engaging and safe training sessions, fostering a love for Jiu Jitsu among young participants. Jiu Jitsu Coaching (Women's Program): * Created a supportive and empowering training environment for women, tailoring sessions to address the unique needs and goals of female participants. * Emphasized self-defense, confidence building, and skill progression in the women's Jiu Jitsu program. Program Development: * Developed specialized programs for both kids and women, enhancing the academy's offerings and attracting diverse members. * Continuously evolved training methodologies to align with the latest advancements in Jiu Jitsu instruction. Student Mentorship: * Provided individualized coaching and mentorship to students, nurturing their personal and martial arts development. * Celebrated student achievements and milestones, fostering a sense of community and camaraderie. Event Coordination: * Organized and facilitated Jiu Jitsu events and seminars, promoting community engagement and skill enhancement. * Ensured smooth execution of academy events, contributing to a positive and memorable experience for participants. Community Outreach: * Engaged in community outreach to promote the benefits of Jiu Jitsu, fostering partnerships with local organizations and schools. Show less



Aurella Company

• France
• Retail

• Owner at AurellaCompany

  • Jan 2020 - Sep 2023

  Making natural beauty products for your delight! Making natural beauty products for your delight!


JoeySylvester.com
• assistant photographer

  • Jul 2011 - Sep 2023


Tea Forte

• Consumer Goods
• 1 - 100 Employee

• Sales Support Specialist

  • Feb 2021 - Feb 2022

  Responsible for providing support to the sales team (Hospitality, Retail and International) and customers, helping to improve new account acquisition, customer retention and productivity • Manage Customer Management Incoming inquiries management Respond to incoming B2B inquiries (Retail, Hospitality, and International) Handle first contact via phone and provide key Tea Forte information. • Working with marketing for post email blast analytics Outgoing Lead Generation Sales Analytics Track existing and new accounts sales per sub-segment, analyzing ranking platform, SKUs, penetration rate, and sales velocities, providing actionable insights to the sales team. • Tracking all incoming leads on a dashboard: source, status, conversion to sales Search LinkedIn, Yelp, Google, Trip Advisor, Zagat, Forbes, etc., and provide lists of potential wholesale targets, providing lead information to the sales managers (name, email, phone, LinkedIn profile). • Tracking all outgoing leads on a dashboard: status, conversion to sales Prepare/update custom sales presentation for key prospects and customers Assist in securing and completion of all documents related to new customers Maintain database (Avendra portal) and fill customer reports and new product set up sell sheets Update all customer contact information in Netsuite Provide distributors (Hospitality and International) required information (products, price lists, images, launch dates). Show less



Keurig Green Mountain, Inc.

• United States
• Food & Beverages
• 400 - 500 Employee

• Marketing Specialist I

  • Apr 2018 - Jan 2020

  • Support AFH customer presentations and product demonstrations by handling meeting logistics, material prep and assembly, and stakeholder communications • Work cross-functionally to support launch program needs, including business case development, requirements definition, end user testing programs, and launch planning logistics • Help develop marketing materials and assets. Internalize Keurig Commercial brand guidelines to ensure consistency across marketing materials • Manage demo programs for new innovation and assist with sales training • Handle Purchase Order requisitions • Complete new item set-up process for new products and brewers Show less

• Sales Operations Coordinator

  • Apr 2016 - Apr 2018

  • Provide dependable, high quality lead support to the Away From Home (AFH) Sales and Marketing teams, including detail of close rate by initiative or campaign. Also working closely and directly with the Sales Team on priority leads making sure customers inquiries are forwarded to the right Sales Channels. • Respond to inbound calls and emails from commercial customers and potential customers, handling challenging calls, including customer complaints. Converting routine inbound product pricing calls/questions into leads for the AFH Sales Channels. • Enter lead data into Customer Relationship Management (CRM) database (Sales Cloud) accurately, automatically routing leads to the Field to assign to a distributor. Review and reassign leads that Sales Manager return for different reasons. • Screen and evaluate applicants interested in becoming commercial Keurig Authorized Distributors and communicate with the Sales Team accordingly serving as point of contact between the two. • Work closely with Sales Cloud team to provide analysis on lead close rate to better improve performance. Partner with the Sales Operations team regarding common tasks and assist other Marketing and Sales projects. Show less

• Consumer Care Escalation Representative

  • Apr 2015 - Apr 2016

  Respond to inbound calls and emails from customers and potential customers. Takingorders, solving problems and forming positive relationships with the customers all whileproviding the high level of customer service that Keurig Green Mountain strives for.• Research and resolve customers complaints, referring them to designated departmentsfor investigation. Resolve product inquiries and fulfill service requests.• Effectively handles customer interactions and follows through to ensure customer needsare met in a timely effective manner.• Maintain accurate customer information while utilizing a multitude of systems to gather,process, log and retrieve, and communicate information.• Meet department goals related to service level metrics, quality of service and otherdepartment metrics being recognized by piers and customers. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Service and Operations Supervisor

  • May 2012 - Mar 2015

  • Establish, retain and strengthen relationships with banking center customers and potential customers to achieve team sales goals and provide quality customer service • Resolve complex service issues or refer to appropriate associate to guarantee customer satisfaction and retention • Process transactions accurately and efficiently while handling large currency amounts • Maintain a complete record of daily and monthly tasks • Supervise and train employees to high performance levels • Work with the management to complete reports and create an excellent customer experience • Comply with federal regulations Show less



Royal Caribbean International

• United States
• Leisure, Travel & Tourism
• 700 & Above Employee

• Guest Services Officer

  • Feb 2010 - Jan 2012

  Guest relations officer on board the largest cruise ship in the world, accommodating passengers and crew • Coordinated events and activities delivering personalized guest services • Currency exchange and handling in excess of $20,000 daily • Customer service and translating skills for many different nationalities including France, Romania, Spain, Brazil and more • Daily tasks included filing reports, email and meeting coordination, training requirements and ship safety regulations under a dynamic work schedule • Maintaining working relationships with all the other departments Show less



Pizza Hut & Kentucky Fried Chicken

• Manager

  • Feb 2008 - Jan 2010

  • Organized and managed a team of 50 employees • Daily tasks included employee schedule management, office management, vendor and inventory ordering, new employee training, restaurant functions and money handling • Collaborated with other management personnel to supervise operation of bar and restaurant to maximize profitability, minimize legal liability, and conform to all health, safety and alcoholic beverage regulations. • Maintained a friendly working environment and complying to the policies and procedures of the company Show less