Corina G.
Teller II Lead at First Financial Credit Union- Claim this Profile
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Bio
Credentials
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Goal Setting at Work: Plan for Success and Reach Your Goals
UdemyAug, 2023- Nov, 2024 -
Growth Mindset: The Key to Confidence, Impact & Fulfillment
UdemyAug, 2023- Nov, 2024 -
Level 1: Word White Belt
McGraw HillAug, 2023- Nov, 2024 -
Intentional Communicator
University of PhoenixJun, 2023- Nov, 2024 -
Decision Maker - Personal Finance
University of PhoenixMay, 2023- Nov, 2024 -
Strategic Problem Solver
University of PhoenixApr, 2023- Nov, 2024 -
Reflective Communicator
University of PhoenixMar, 2023- Nov, 2024 -
Intentional Problem Solver
University of PhoenixJan, 2023- Nov, 2024 -
Reflective Decision Maker
University of PhoenixDec, 2022- Nov, 2024 -
Reflective Problem Solver
University of PhoenixDec, 2022- Nov, 2024
Experience
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First Financial Credit Union
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United States
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Banking
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1 - 100 Employee
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Teller II Lead
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Apr 2018 - Present
Greet and welcome members to the credit union in a courteous, professional and timely manner. Receive checks and cash for deposit and payments to accounts. Process stop payments for ACH and share drafts. Initiate electronic fraud claims for debit and credit cards. Aid in Account Transfer Authorization (ATA) due to theft/fraud. Assist the Electronic Services department with processing Secure One check payments , Co-op ATM adjustments, disputes and research, ACH stops and disputes, Journal Vouchers, reconcile daily wire logs, cashier’s check stop payments, copies and disbursements. Assist the Member Contact department with incoming calls and phone transactions. Promote and cross-sell other credit union services. Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated balance sheet. Research and resolve discrepancies. Scan daily work and assist others to complete tasks and work assignments. Responsible for ordering office, breakroom, printing, and mailing supplies. Ensure that branch is properly stocked and organized. Maintain an up-to-date and comprehensive knowledge on all credit union products, services, policies, procedures, rules, and regulations. Show less
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Extended Stay America
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United States
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Hospitality
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700 & Above Employee
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Team Lead
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Nov 2017 - Apr 2018
Supervise accurate and efficient operations including check in/out procedures. Support team members in handling guest requests and inquires to ensure a positive outcome. Ensure a consistent, high level of customer service . Drive sales revenues and promote hotel services and facilities for up -selling opportunities. Understand and apply correct procedures regarding the acceptance of credit cards and cash in accordance with the hotel policy . Ensure team members have current knowledge of all room categories, room rates, packages, promotions, and other general product knowledge necessary to perform their duties. Demonstrate positive leadership characteristics to inspire team members to meet and exceed standards. Assist other departments, as necessary, and maintain good working relationships with hotel Team Members. Expertise with property software, NiteVision Show less
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The Anaheim Hotel
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United States
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Hospitality
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1 - 100 Employee
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Night Audit Lead
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Sep 2015 - Nov 2017
Worked directly with a Senior Auditor to ensure all financial records were consistent and accurate. Performed front desk functions and managed end-of-day accounting duties including Daily Guest Ledger Audit, Management Reports, Guest Check-In, Guest Check-Out, Settlements, and Guest Reservations. Reconciled all credit card transactions and financial records for the accounting department to ensure hotel was in balance . Responsible for verifying that all revenue and expenses were claimed, including reconciling accounts at a high level of detail. Process invoices, post checks to vendors and distribute employee checks . Investigate and resolve out-of-balance accounts. Keep accurate financial records and ledgers. Help prepare for forecasts and audits. Post room charges to guest accounts for up to 358 rooms. Prepare and distribute check-out folios for each due out guest. Checked discrepancies and corrected errors, monitored and assigned rooms accordingly, prepared and performed data entry for the financial sheet of the hotel. Knowledge of how to enter reservations from third party internet sites as well as walk in reservations. Able to maintain a professional appearance and environment in stressful situations. Ability to take on the role of many different hotel roles such as manager, front desk, reservations, PBX operator, concierge, and bellman. Show less
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U.S. Bank
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United States
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Banking
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700 & Above Employee
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Teller
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Nov 2014 - Sep 2015
Receive and count working cash at end of shift. Properly identify customers. Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank’s products and services. Performed specialized tasks such as preparing cashier’s checks, personal money orders, issuing traveler’s checks and exchanging foreign currency. Performed services for customers such as ordering bank cards and checks. Received and verify loan payments and mortgage payments. Record all transactions promptly, accurately and in compliance with bank procedures. Balance currency, cash and checks at end of each shift. Initiate and open new accounts. Identity referral opportunities and make relevant referrals Show less
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Chase
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United States
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Financial Services
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700 & Above Employee
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Lead Teller
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Aug 2010 - Sep 2015
Responsible for the daily operations of the bank, which included scheduling, supervising, training and developing staff. Ordered cash for branch and ATM. Balanced the currency of the cash vault, coin vault, and my cash drawer at the end of each shift. Daily transmittal of cash advances, counterfeit note report and monitored accuracy of monetary instrument log. Assisted with balancing issues and verification of cash outages. Scheduled and performed monthly surprised cash audits. Promote and advise on the bank’s products and services. Performed specialized tasks such as preparing cashier’s checks, personal money orders, issuing traveler’s checks and exchanging foreign currency. Record all transaction promptly, accurately and in compliance with bank procedures. Answer inquiries regarding checking, savings accounts and other bank related products. Attempt to resolve issues and problems with customer’s accounts. Initiate and approve wire transfers. Identity referral opportunities and make relevant referrals. Ensure compliance with internal controls and established policies and procedures Show less
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Education
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Fullerton College
Mathematics & Accounting -
Montebello High School
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Mt. San Antonio College
Mathematics Teacher Education -
University of Phoenix
Bachelor of Applied Science - BASc, Accounting
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