Experience

Bowers Museum

• Administrative Assistant

  • Jan 2019 - Present

• Visitor Service Associate

  • Feb 2015 - Jan 2019



Titan Shops Bookstore

• Customer Service Lead

  • Jun 2006 - Present

  Main job is to provide customer service to student, faculty, and staff of CSUF. As a customer service lead (CSL) I am responsible for processing special accounts for students under different departments around campus. Among these departments include sensitive information from academic and administrative offices, veterans, and Department of Rehabilitation. I am responsible for opening and closing the main bookstore as well as satellite locations. The distribution and collection of money at… Main job is to provide customer service to student, faculty, and staff of CSUF. As a customer service lead (CSL) I am responsible for processing special accounts for students under different departments around campus. Among these departments include sensitive information from academic and administrative offices, veterans, and Department of Rehabilitation. I am responsible for opening and closing the main bookstore as well as satellite locations. The distribution and collection of money at the beginning and end of the day. Alongside managers and staff CSL are responsible for completing store wide projects such as inventory and special sales. During hiring season, working together with the customer service supervisor and other managers, I am responsible for conduction interview, filling out hiring paperwork, calling and scheduling orientations, training and ensuring all paperwork is done before first shifts. On a regular day to day basis, my responsibilities include supervision of cashiers, distribution of funds, ensuring brakes are distributed appropriately, shifts are covered, and policies are followed. Answer general inquiries from patrons, students, alumni, staff, and faculty via person to person interaction, phone calls and email. Problem solve any issues that arise with bookstore customers or bookstore staff. General clerical and file maintenance. Show more Show less



California State University, Fullerton

• Student Assistant (Exhibit Program)

  • Jan 2013 - Jan 2017

  Assist exhibition coordinator with setup and breakdown of library exhibitions. Work among students, faculty, and staff to put exhibition or book displays together. Maintenance of storage and exhibitions (housekeeping). Create, mount, and set up signage for exhibitions and book displays. Prepare exhibition spaces for new displays (i.e. cover holes, sand, and paint). Maintain files and paperwork on each exhibition and book displays. Research information for upcoming exhibitions and book… Assist exhibition coordinator with setup and breakdown of library exhibitions. Work among students, faculty, and staff to put exhibition or book displays together. Maintenance of storage and exhibitions (housekeeping). Create, mount, and set up signage for exhibitions and book displays. Prepare exhibition spaces for new displays (i.e. cover holes, sand, and paint). Maintain files and paperwork on each exhibition and book displays. Research information for upcoming exhibitions and book displays. Show more Show less