Cori Stroud
Student Support Manager at Nucamp Coding Bootcamp- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Tony Titus
Cori was the most dedicated customer advocate I've ever worked with. There is a difference between being a customer service leader and being a true customer advocate - customer service leaders are measured by the quality of service given, time to resolution and other metrics that basically measure when a customer issue is resolved. Cori is great at those but, much more importantly, she truly listens to customers and understands the operations of a business well enough to know where to go to resolve the issue and she takes personal care in closing the loop with customers. She was widely respected by everyone she worked with at VICIS.
Kramer Cross
Cori was our customer service lead at VICIS. Any mistake made by the company with customer facing implications was hers to deal with. Cori handled screaming customers daily and did it with dignity and grace. I cannot imagine another person stepping into her role and managing to both respect the customer and represent her company in such a professional manner. Any business looking for customer service personel should look no further, I give Cori my highest recommendation and would be happy to discuss her many attributes further with any interested party.
Tony Titus
Cori was the most dedicated customer advocate I've ever worked with. There is a difference between being a customer service leader and being a true customer advocate - customer service leaders are measured by the quality of service given, time to resolution and other metrics that basically measure when a customer issue is resolved. Cori is great at those but, much more importantly, she truly listens to customers and understands the operations of a business well enough to know where to go to resolve the issue and she takes personal care in closing the loop with customers. She was widely respected by everyone she worked with at VICIS.
Kramer Cross
Cori was our customer service lead at VICIS. Any mistake made by the company with customer facing implications was hers to deal with. Cori handled screaming customers daily and did it with dignity and grace. I cannot imagine another person stepping into her role and managing to both respect the customer and represent her company in such a professional manner. Any business looking for customer service personel should look no further, I give Cori my highest recommendation and would be happy to discuss her many attributes further with any interested party.
Tony Titus
Cori was the most dedicated customer advocate I've ever worked with. There is a difference between being a customer service leader and being a true customer advocate - customer service leaders are measured by the quality of service given, time to resolution and other metrics that basically measure when a customer issue is resolved. Cori is great at those but, much more importantly, she truly listens to customers and understands the operations of a business well enough to know where to go to resolve the issue and she takes personal care in closing the loop with customers. She was widely respected by everyone she worked with at VICIS.
Kramer Cross
Cori was our customer service lead at VICIS. Any mistake made by the company with customer facing implications was hers to deal with. Cori handled screaming customers daily and did it with dignity and grace. I cannot imagine another person stepping into her role and managing to both respect the customer and represent her company in such a professional manner. Any business looking for customer service personel should look no further, I give Cori my highest recommendation and would be happy to discuss her many attributes further with any interested party.
Tony Titus
Cori was the most dedicated customer advocate I've ever worked with. There is a difference between being a customer service leader and being a true customer advocate - customer service leaders are measured by the quality of service given, time to resolution and other metrics that basically measure when a customer issue is resolved. Cori is great at those but, much more importantly, she truly listens to customers and understands the operations of a business well enough to know where to go to resolve the issue and she takes personal care in closing the loop with customers. She was widely respected by everyone she worked with at VICIS.
Kramer Cross
Cori was our customer service lead at VICIS. Any mistake made by the company with customer facing implications was hers to deal with. Cori handled screaming customers daily and did it with dignity and grace. I cannot imagine another person stepping into her role and managing to both respect the customer and represent her company in such a professional manner. Any business looking for customer service personel should look no further, I give Cori my highest recommendation and would be happy to discuss her many attributes further with any interested party.
Experience
-
Nucamp Coding Bootcamp
-
United States
-
E-Learning Providers
-
1 - 100 Employee
-
Student Support Manager
-
Nov 2021 - Present
-
-
-
WA First Mortgage NMLS#854647
-
United States
-
Financial Services
-
1 - 100 Employee
-
Operations Support Specialist
-
Nov 2020 - Nov 2021
-
-
-
VICIS
-
United States
-
Sporting Goods
-
1 - 100 Employee
-
Customer Success Manager
-
Aug 2018 - Nov 2020
-
-
Customer Service Support Manager
-
Jan 2018 - Dec 2019
Led a team of 5 customer service reps responsible for fulfilling between 75-125 accounts a month.• Coordinated the timely delivery of over 5,000+ orders with production.• Created production strategies to provide transparency to C-level executives, sales, and customers ensuring expectations were realistic. • Constantly improving cross company communications so the information flowed congruently among all departments.• Worked closely with the reconditioning team, account managers, and sales team to troubleshoot all customer inquiries. Show less
-
-
Customer Service Representative / VICIS
-
Jan 2018 - Jul 2018
www.vicis.com
-
-
-
Absolute Mortgage, A Division of American Pacific Mortgage NMLS 1850
-
United States
-
Financial Services
-
1 - 100 Employee
-
Marketing / Business Development / EBP
-
Nov 2016 - Jan 2018
-
-
-
RE/MAX OTL
-
Bellevue, WA
-
Transaction Manager / Business Development
-
Apr 2015 - Nov 2016
Worked closely with one of the top producing real estate agents to manage his pipeline, marketing and business development Worked closely with one of the top producing real estate agents to manage his pipeline, marketing and business development
-
-
-
Pro Sports Club
-
Bellevue, WA
-
Health Fitness Specialist
-
Mar 2014 - Apr 2015
-
-
-
HomeStreet Bank
-
United States
-
Financial Services
-
700 & Above Employee
-
Loan Officer Assistant
-
Apr 2013 - Aug 2013
-
-
-
WA First
-
Kirkland, WA
-
Loan Officer Assistant
-
Oct 2012 - Apr 2013
-
-
Education
-
California State University, Fullerton
American Studies -
1992 - 1997
Orange Coast College
Associate of Arts (AA) and Early Childhood Certification, Liberal Arts and Early Childhood Education
Community
