Experience

Westminster College (MO)

• United States
• Higher Education
• 200 - 300 Employee

• Business and Research Analyst

  • Jun 2019 - Present

• Business Analyst

  • Jul 2018 - Jun 2019



State of Missouri

• United States
• Government Administration
• 700 & Above Employee

• Business Analyst

  • Jun 2014 - Jul 2018

  • Work as part of a dedicated team on a key web application in the Department of Education • Coordinate the design, development, and implementation of application enhancements • Responsible for the triage and implementation of critical system issues (Bugs) • Manage Quality Assurance Testing and User Acceptance Testing on all new development • Assist Project Manager with iteration planning and resource assignments • Work as part of a dedicated team on a key web application in the Department of Education • Coordinate the design, development, and implementation of application enhancements • Responsible for the triage and implementation of critical system issues (Bugs) • Manage Quality Assurance Testing and User Acceptance Testing on all new development • Assist Project Manager with iteration planning and resource assignments



Veterans United Home Loans

• United States
• Financial Services
• 700 & Above Employee

• IT Coordinator

  • Feb 2013 - Jun 2014

  • Responsible for new employee account creation in all IT managed applications • Adjusted accounts and permissions for internal transfers • Processed employee terminations in all IT systems • Performed general helpdesk and support duties • Responsible for new employee account creation in all IT managed applications • Adjusted accounts and permissions for internal transfers • Processed employee terminations in all IT systems • Performed general helpdesk and support duties



River Region Credit Union

• United States
• Banking
• 1 - 100 Employee

• IT and Network Assistant

  • Feb 2012 - Aug 2012

  Assisted with implementation of two servers, DHCP reservations, and a print management console. Responsible for upgrading employee PCs to Windows 7 using Windows Deployment Services. Worked closely with individuals before upgrades to backup data and ensure integrity of applications. Performed helpdesk functions for three bank branches and worked with members to resolve online banking issues. Researched and evaluated options for new postage management system. Assisted with implementation of two servers, DHCP reservations, and a print management console. Responsible for upgrading employee PCs to Windows 7 using Windows Deployment Services. Worked closely with individuals before upgrades to backup data and ensure integrity of applications. Performed helpdesk functions for three bank branches and worked with members to resolve online banking issues. Researched and evaluated options for new postage management system.



North Callaway R-I School District

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Helpdesk and Network Assistant

  • May 2010 - Jun 2011

  Served as an assistant to district’s network administrator Provided helpdesk services to four district buildings Maintained and updated computers across the district Implemented laptops at elementary level and assisted with ongoing maintenance Coordinated activities for student assistants at the high school level Served as an assistant to district’s network administrator Provided helpdesk services to four district buildings Maintained and updated computers across the district Implemented laptops at elementary level and assisted with ongoing maintenance Coordinated activities for student assistants at the high school level