Experience

American Time

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sales Call Center Representative

  • Dec 2015 - Present

  Responsible for reaching net sales goals while providing quality and efficient customer service in all aspects of call center participation, by greeting and interviewing customers through telephone, voice mail, fax, in person or e-mail; following product and troubleshooting guides; researching answers; guiding client through corrective steps. Call Center employees will obtain and verify customer information; entering order and customer information; and confirm pricing. Will provide leadership to the team with regard to the achievement of sales targets and operational objectives to help drive the business to the next level. Show less



Hutchinson Leader Newspaper

• Employment Specialist Sales/Classifieds

  • Aug 2006 - Present

  • Answered and quickly redirected all calls for the Hutchinson Leader, Litchfield Independent Review and Crow River Press phone lines. • Documented all customer inquiries and comments thoroughly, quickly and professionally. • Referred unresolved customer grievances to designated departments for further investigation. • Greeted customers in a timely fashion, while quickly determining their needs. • Processed cash and credit payments rapidly and accurately. • Coordinated between billing department and customer s to resolve problems. • Assisted with event planning, vendor shows, Chamber events and logistical arrangements. • Entered data promptly and efficiently for advertising ads, creating of ads and follow up on feedback. • Recommended new advertising options to customers for their advertising needs. • Managed office supplies, organization and upkeep • Maintained a clean reception area including lounge and associated areas. Show less



Divine Design

• Design Services

• Event Planner/Decorator

  • Aug 2005 - Dec 2011

  • Coordinated business meetings, trade shows, private parties, and small venues. • Discussing events with clients to determine their needs and visions. • Visiting possible locations for an event. • Meeting with vendors, such as caterers, entertainers and florists • Going over details with on-site staff • Registering guests at an event • Troubleshooting any problems that arise before and during an event • Reviewing vendors’ bills and approving them for payment • Coordinated business meetings, trade shows, private parties, and small venues. • Discussing events with clients to determine their needs and visions. • Visiting possible locations for an event. • Meeting with vendors, such as caterers, entertainers and florists • Going over details with on-site staff • Registering guests at an event • Troubleshooting any problems that arise before and during an event • Reviewing vendors’ bills and approving them for payment



American Energy Systems

• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Administrative Assistant

  • Aug 2005 - Jul 2006

  • Answered and managed incoming and outgoing calls while recording accurate messages. • Directed guest and routed deliveries and courier services. • Completed data entry for all equipment orders and service orders. • Managed office supplies, organization and upkeep. • Opened and properly distributed incoming mail. • Screened all visitors and directed them to the correct employee or office. • Maintained a clean reception area, including lounge and associated areas. • Assisted with event planning, and vendor shows. Show less