Experience

Bloom Works Public Benefit LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director of Product and Delivery Management

  • Aug 2023 - Present

• Director of Content Strategy

  • Sep 2022 - Present



California Office of Digital Innovation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Consultant (content, strategy, miscellany)

  • Mar 2020 - Feb 2021

  Helped with the covid19.ca.gov site.



GSA

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Innovation Specialist at 18F

  • Nov 2015 - Nov 2019

  San Francisco Bay Area As Chief of Projects, I oversaw and supported project quality across 18F's consulting work. At 18F, I held a number of roles (in reverse order): Content Design Supervisor, UX Lead, and Content Designer. On projects, I was a content designer, strategist, and project lead.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Content Strategist and Editor

  • Nov 2014 - Oct 2015

  San Francisco Bay Area Worked with organizations to discover user needs, plan site structure, and write web content. Led stakeholder and user research processes.



UCOP

• Web Strategist

  • Sep 2011 - Oct 2014

  Oakland, CA Helped, coaxed, and wrangled websites from concept to launch. Developed a process that streamlined web projects while foregrounding user needs. Made sure every site served users while staying consistent with UC brand and organizational needs. Led large-scale migration and redesign project, including information architecture, planning, content migration, training, and communications.



Projectline

• United States
• Marketing Services
• 1 - 100 Employee

• Marketing Consultant

  • Feb 2009 - Sep 2011

  Greater Seattle Area Assisted client with web publishing, search engine optimization, and web content strategy for Enterprise software website. Provided support for international localization of web content.



826 Seattle

• Tutor

  • Sep 2008 - Mar 2011

  Seattle, WA



University of Connecticut

• United States
• Higher Education
• 700 & Above Employee

• Graduate Instructor

  • Aug 2006 - May 2008

  Designed courses, created assignments and lesson plans, led discussion, guided student writing, and evaluated work for four sections of twenty students (one section per semester). Utilized internet-based course tools and instructional methods.