Experience

Denali Advanced Integration

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Mobile Test Lead

  • ‏مارس 2017 - - الحالي

  As a Mobile Test Lead I am responsible for validating testing on iOS, Windows Phone (8.1 and 10), and Android, as well as validating rate plan functionality, network latency, data speed, and end user facing customer service portals. I am responsible for writing and managing test plans as well as performing manual, ad-hoc testing for a wide variety of mobile technologies and products and delineating tasks to my test team. I am often the sole tester responsible for a project and have seen many through to successful launch including dark project work while juggling the dual responsibilities of both tester and lead.

• Mobile QA Tester II

  • ‏مارس 2016 - ‏مارس 2017

  As a Mobile QA Tester I am responsible for testing on iOS, Windows Phone (8.1 and 10), and Android, as well as testing rate plan functionality, network latency, data speed, and end user facing customer service portals. I am responsible for writing and managing test plans as well as performing manual, ad-hoc testing for a wide variety of mobile technologies and products. I am often the sole tester responsible for a project and have seen many through to successful launch including dark project work.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Chat support agent

  • ‏أكتوبر 2014 - ‏مارس 2016

  Providing live chat and email support for Google Play Movies and TV. Submitting tickets, tracking bugs.

• Technical Support

  • ‏مايو 2014 - ‏أكتوبر 2014

  Providing support by phone for Google Play Movies and TV, Google Chromecast, and Nexus devices.



Parker Staffing at Nintendo of America

• Systems Support CSR 1

  • ‏أكتوبر 2012 - ‏يناير 2013

  General system troubleshooting, occasional bug reporting, consumer support, repair order processing. General system troubleshooting, occasional bug reporting, consumer support, repair order processing.



WDS

• United Kingdom
• Telecommunications
• 300 - 400 Employee

• Tech Support Agent - Pooled Contract

  • ‏يناير 2011 - ‏ديسمبر 2011

  As a Pooled agent I was required to handle multiple call types for one of a number of contracts, as well as providing some front line customer service and support for new technology items. AS an inbound call center I was expected to answer calls from all across the United States and up into the UK, Canada, and down into S.E. Asia depending upon the contract that routed the call through. The main focus of my job was providing top notch technical support for smart phones and tablets with patience, proficiency, and alacrity.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• BDS Agent

  • ‏سبتمبر 2007 - ‏أغسطس 2009

  As a BDS Agent I was responsible for maintaining customer retention through soft skills, maintaining up-to-date knowledge of new services and technologies before market release, and assisting customers in troubleshooting errors (perceived and genuine) with their handset. My range of support was for a great variety of data devices and operating systems, as well as products like Good Mobile. Meticulous note taking was required, as well as the ability to utilize both a series of billing systems and network tools.