Experience

CPR Cell Phone Repair

• United States
• Retail
• 100 - 200 Employee

• Store Operations Manager

  • Aug 2015 - Present



Z Wireless - Verizon Premium Wireless Retailer

• United States
• Retail
• 100 - 200 Employee

• Store Manager

  • Aug 2014 - Mar 2015

  As the store manager I supervised a total of 8 employees.My responsibilities included but were not limited to the following:• Listen to and resolve customer concerns regarding services,products, or personnel.• Ensure customers received the best service possible.• Monitor staff performance to ensure that goals are met and exceeded.• Hire, train and evaluate personnel.• Develop methods to increase sales and promote business.• Direct and supervise employees engaged in sales and inventory operations.• Provide staff with assistance in performing difficult or complicated duties.• Plan, prepare and coordinate work schedules.• Organize sales promotion activities and manage social media account.• Inventory stock and reorder.

• Assistant Store Manager

  • Aug 2013 - Aug 2014

  Assisted store manager with day-to-day operations and handling procedures.

• Sales Associate

  • Aug 2012 - Aug 2013

  Assisting customers with new activations, device upgrades and add-ons.• Customer service and resolving issues• Plan analysis and changes• Promoting growth by gaining new customers



Cellular Only

• United States
• Wireless Services
• 1 - 100 Employee

• Sales Associate

  • Jan 2010 - Jul 2012

  Assisting customers with new activations, device upgrades and add-ons.• Customer service and resolving issues• Plan analysis and changes• Promoting growth by gaining new customers Assisting customers with new activations, device upgrades and add-ons.• Customer service and resolving issues• Plan analysis and changes• Promoting growth by gaining new customers