Experience

Cubic Telecom

• Ireland
• Software Development
• 100 - 200 Employee

• Service Delivery Manager

  • Apr 2022 - Present

  Primary operational contact for the largest accounts with Cubic Telecom. Managing process changes, reporting, analytics, and customer relationship building. Ensuring smooth delivery of all live service products, as well as soliciting feedback and transforming that feedback into positive changes for the clients. Primary operational contact for the largest accounts with Cubic Telecom. Managing process changes, reporting, analytics, and customer relationship building. Ensuring smooth delivery of all live service products, as well as soliciting feedback and transforming that feedback into positive changes for the clients.



BullsEye Telecom

• United States
• Telecommunications
• 1 - 100 Employee

• Enterprise Project Manager

  • Jun 2021 - Mar 2022

  Implement large scale customer accounts. Manage internal teams to deploy telecom solutions across the country. Interface with C-level representatives and ensure all goals are met in a timely manner and to the customer's satisfaction. Provide regular reporting on the status of the project and manage any fallout as it occurs to result in minimal delays.

• Account Manager I

  • Sep 2018 - Jun 2021

• Associate Account Manager

  • Sep 2016 - Sep 2018

• Advanced Resolution Expert

  • Oct 2015 - Sep 2016

• Client Services Specialist Tier 2

  • Oct 2014 - Oct 2015

• Client Services Specialist Tier 1

  • Feb 2014 - Oct 2014



Self-Employed

• Real Estate
• 1 - 100 Employee

• Computer Repair and Service

  • Jan 2010 - Jun 2016

  Performed repairs and service on privately owned computers. Removed viruses, replaced hardware, repaired hardware, optimized computer performance, new operating system installations, and other service and repair tasks. Performed repairs and service on privately owned computers. Removed viruses, replaced hardware, repaired hardware, optimized computer performance, new operating system installations, and other service and repair tasks.


Stefanini
• Staffing and Recruiting
• 1 - 100 Employee
• It Help Desk

  • Aug 2013 - Jan 2014


Clean Water Action

• United States
• Public Policy Offices
• 1 - 100 Employee

• Canvasser

  • Jun 2013 - Jul 2013

  Door to door canvassing. Gathered signatures, letters, surveys, and contributions for Clean Water Action. Door to door canvassing. Gathered signatures, letters, surveys, and contributions for Clean Water Action.



Outdoor Hub LLC

• Content Intern

  • Jan 2013 - Jun 2013

  Edit and publish press releases. Compose original content and conduct interviews. Compose news content. Edit articles and stories for grammar, continuity, word choice, etc. Edit and publish press releases. Compose original content and conduct interviews. Compose news content. Edit articles and stories for grammar, continuity, word choice, etc.



Huron Valley Pools and Fitness

• Lifeguard

  • Jan 2007 - Jan 2013

  Lifeguarding Lifeguarding



Inspiyr.com

• Book and Periodical Publishing

• Intern

  • Sep 2012 - Nov 2012

  Wrote content to be published on the site. Contributed to development meetings. Assisted with pushing web content. Wrote content to be published on the site. Contributed to development meetings. Assisted with pushing web content.