Experience

CareAllies

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Project Management Senior Advisor

  • Jan 2021 - Present

  Philadelphia, Pennsylvania, United States

• Project Management Advisor

  • Oct 2018 - Dec 2020

  • Led creation and planning of specialized Medicare/Medicaid population health solutions to support Independent Physician Associations (IPA) and Internal Network Operations partners • Designed and executed client service solution for Medicare/Medicaid provider population health tools • Managed line team to create knowledge management tools for existing and expanding business operations



Alegis Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Implementation Manager

  • Sep 2019 - Jan 2021

  Philadelphia, Pennsylvania, United States • Owned end-to-end implementation of all home health/telehealth services for new and renewing clients • Generated $5+ million of anticipated revenue in 7 months through newly implemented business • Re-designed client onboarding process to reduce end to end build time by 30% • Implemented registered nurse-led COVID-19 outreach telehealth program for National clients



Cigna

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Operations Leadership Development Program (OLDP) Graduate

  • Jun 2014 - May 2019

  Bloomfield, Connecticut • Five-year management training program in which accepted applicants complete job rotations providing cross functional experiences within different operational units across the Cigna Enterprise • Led program recruitment efforts with first, second, and third round interviews • Assisted with the execution of blitz interviews at Cigna HQ while working with senior leadership and peers to ensure highest performing candidates are identified and hired for the program

• Business Project Specialist, Group Operating Effectiveness

  • Jan 2016 - Oct 2018

  Greater Denver Area Lead Change Manager: • Implemented comprehensive change management strategy impacting 700+ employees ensuring successful adaptation of a management operating system impacting front line staff through senior management • Managed consulting vendor relationship in the creation of data collection widgets and Tableau reporting applications to provide actionable data-driven decisions for business operations IT Release Manager: • Executed 24 large-scale IT releases for claim software… Show more Lead Change Manager: • Implemented comprehensive change management strategy impacting 700+ employees ensuring successful adaptation of a management operating system impacting front line staff through senior management • Managed consulting vendor relationship in the creation of data collection widgets and Tableau reporting applications to provide actionable data-driven decisions for business operations IT Release Manager: • Executed 24 large-scale IT releases for claim software platform enhancement/maintenance in 2016 (31 releases in 2017) impacting 8000+ clients and 1200+ users • Decreased business checkout time by 40% through creation of enhanced release management process for major program releases and ad hoc emergency releases • Organized business checkout / post implementation scenarios to validate production environment with operations, IT, and vendor

• Client Resources Portal Helpline Supervisor – Client Onboarding and Service

  • Aug 2014 - Dec 2015

  Greater Denver Area • Managed call center of 8 analysts, responsible for supporting all client portal inquires • Decreased client portal inquiry response time by 67% thus enabling increased volume of new business and renewing accounts by 15% in 2015

• MyCignaPlans.com website build Supervisor – Client Onboarding and Service

  • Aug 2014 - Dec 2015

  Greater Denver Area • Hired and onboarded full-time and contingent staff to support the creation and development of 300+ customized pre-enrollment websites annually for Cigna's premier national clients • Prioritized escalated site builds and conducted impact assessments for nonstandard site builds to evaluate ROI with Sales and Compliance, increasing total number of sites built annually by 25% in 2015

• Group Claims Senior Associate

  • Jul 2011 - Jun 2014

  Greater Pittsburgh Area • Managed full book of disability claims and ongoing claim management for clients across all market segments • Exceeded all covered claim quality management metrics while leading team mentorship program for new hires and under performing employees