Director of Product

• Apr 2021 - Present

Formerly known as access.mobile USA, InOn Health is dedicated to improving health access, equity and outcomes. We offer a digital health solution to communicate with cultural awareness and precision focusing on diverse populations in the U.S. Leveraging our HIPAA compliant, data-driven technology and deep cross-cultural expertise, we provide accessible mobile engagement to drive health access, information and outcomes.

Director of Product

• 2019 - 2021

Product Manager

• 2018 - 2019

Senior Analyst, Operations Innovation - Associate Product Manager & UX Researcher

• 2016 - 2018

Led human centered design workstreams for high impact, clinic-centric operations improvement initiatives, with focus on technology design, optimization, and implementation. - Built and managed long-term relationships with pilot clinics and key internal stakeholders, effectively ensuring enthusiasm for future collaboration. - Project managed clinician-facing IT implementation; managed relationships and collaboration with vendor and internal stakeholders to enable community-designed enhancements, decreasing clinician time spent in EMR by 20%.- Designed enhanced EMR processes through end-user community design and industry research. Project managed UAT, IT implementation, training, and deployment. Decreased time to complete most common clinician EMR task by 60% and increased compliance to state-mandated controlled substance protocols by 30%.- Planned and executed 2-day, 70-teammate divisional summit, including professional development, teambuilding, and a formal celebratory dinner- Built and managed team’s ongoing dynamic volunteerism partnership with local non-profit Wish of a Lifetime

Senior Management Fellow (Administrative Resident)

• 2015 - 2016

Trusted project lead for executive team special projects, with focus on service line development and organizational design.- Project managed shared decision making-based nursing organizational development. Designed and executed change management and hands-on training to facilitate readiness for major care delivery transition.- Developed pro-formas, feasibility studies, and operational plans for new service lines; project managed operationalization.- Built and managed Fellowship budget, including ongoing analysis of Fellowship’s ROI.- Partnered in in-depth analysis of program layout and subsequent re-design of Fellowship, to meet evolving organizational needs. - Designed and managed selection of Fellowship FY17 start class. Managed 8 peers and sourced 500 contacts to hire 5 Fellows.

Management Fellow (Administrative Resident)

• 2014 - 2015

Trusted project lead for executive team special projects, with focus on organizational development. - Project managed the creation of a disease specific, interdisciplinary team of providers in the outpatient clinic. Designed a 30% improvement in efficiency of FTE utilization.- Developed business case portfolio of future business designs to expand CTCA's network and improve patient access.- Designed and project managed selection and talent development of enterprise-wide Summer Internship. Coordinated talent partners and sponsors across 4 sites, sourcing 18 intern sponsors and over 200 applicants for 18 individualized intern position.

Program Management Intern

• Mar 2013 - Jun 2014

Wrote grants to fund girls education programs in Kenya and Senegal. Helped to secure a $1.7 million grant from USAID.- Worked with USAID to strategize effective development of new literacy programs, navigating cultural barriers.- Secured donations for a silent auction raising $10,000, and helped to plan and execute a benefit gala raising an additional $43,000.

HIV Prevention Education and Sustainable Agriculture Intern

• Jun 2013 - Aug 2013

- Re-wrote the organization’s HIV prevention curriculum to more effectively bridge cultural barriers.- Taught HIV prevention and life skills to 110 secondary school students and 50 adult community group members. Implemented food security projects with locals in 3 Maasai villages in the Arusha region of Tanzania.

Resettlement Services Intern

• Mar 2013 - Jun 2013

Helped newly resettled refugees to navigate Chicago's social services.

Health Promotion Intern

• Jun 2012 - Aug 2012

Developed pop-up breast cancer detection and prevention education clinic in Santiago's public markets.