Experience

Phoenix Mountain Nursing Ctr

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Social Work

  • Mar 2018 - Present



Ridgecrest Healthcare

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Social Worker

  • Aug 2014 - Mar 2018

• Activities Coordinator

  • Oct 2009 - Aug 2014

  • Plan and implement cognitively appropriate activities for dementia patients with behavior disturbances• Assess activity ability and record participation in accordance with rules and policies governing confidential information and privacy from the Department of Nursing• Through leadership, encourage participation through invitation, engagement, and motivation• Remain current of company and state policy through weekly behavior training and in-services• Remedy difficult situations quickly and act accordingly to keep order, ensure safety for all involved• Demonstrate strong speaking skills thought clear and passionate communication while answering questions and giving instruction to residents and family of varying personalities



Kankakee School District #111

• United States
• Primary and Secondary Education
• 200 - 300 Employee

• Hall Monitor

  • Oct 2008 - May 2009

  • Maintained order within corridors; liaison between administration and faculty • Physically removed combative students from classrooms; • Assisted faculty with communication techniques related to customer service • Worked closely with other support staff; established and maintained interpersonal relationships • Maintained order within corridors; liaison between administration and faculty • Physically removed combative students from classrooms; • Assisted faculty with communication techniques related to customer service • Worked closely with other support staff; established and maintained interpersonal relationships



Quality Inn & Suites, Bradley, Illinois

• United States
• Hospitality
• 1 - 100 Employee

• Night Auditor

  • Nov 2006 - Nov 2008

  • Operated midnight audit; maintained customer/client databases; responsible for preparation of daily reports and ledgers, balanced and logged all shift transactions, and made appropriate corrections • Secured lobby/hotel; executed customer service by ensuring guests had comfortable stays • Provided Customer service via person-to-person contact with current and perspective guests • Demonstrated ability to work in a non-supervisory environment; processed cash and credit transactions (ALSO EMPLOYED 8/2002 - 8/2004 IN THE SAME POSITION)



Aunt Martha's Health & Wellness

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Marketing/Outreach

  • Oct 2005 - Sep 2006

  • Identified appropriate venues for raising awareness and recognition of services offered by Kankakee Community Health Center • Implemented marketing strategies to reach targeted populations for health care services • Responsible for community outreach in home county and neighboring counties; established working relationships with like organizations building rapport through multiple customer service encounters • Demonstrated effective and active listening • Identified appropriate venues for raising awareness and recognition of services offered by Kankakee Community Health Center • Implemented marketing strategies to reach targeted populations for health care services • Responsible for community outreach in home county and neighboring counties; established working relationships with like organizations building rapport through multiple customer service encounters • Demonstrated effective and active listening



Iroquois-Kankakee Regional Office of Education

• United States
• Education Administration Programs
• 1 - 100 Employee

• Site Coordinator (21st Century CLC)

  • May 2000 - Jul 2005

  • Coordinated after-school programs for K through senior adult aged participants • Monitored and tracked automated activity; shared responsibility for data entry and filing of member registration for 13 sites • Assisted with planning and facilitation of summer, spring, and fall programming for up to 400 applicants • Provided face-to-face customer service and support; facilitated enrichment programs for small groups • Shared responsibility for program purchases with company credit account • Supervised and evaluated instructional/non-instructional staff; responsible for employee time sheets