Experience

B&D Consulting

• United States
• Public Policy Offices
• 1 - 100 Employee

• Mid-Level Network Engineer

  • Jul 2018 - Present

  ESSENTIAL FUNCTIONS (MAJOR DUTIES & RESPONSIBILITIES):Cisco CCNA/CCNP level tasks to include network architecture design and implementation.Support of VMWare, Cisco, Juniper, F5, Palo Alto, Bluecoat, and A10 appliances as well as SDN technologies to include configuration updates, software testing, and lifecycle refresh.Strong skills and experience troubleshooting utilizing various packet capture and analysis tools like Wireshark and TCPDump.Support current and design new implementations of routing protocols such as BGP, OSPF, NHRP, PIM-SM, VRFs, MPLS.Support and implement various VPN technologies such as IPSec, GRE, mGRE, DMVPN, SSLVPN.Support current and design new implementations of Layer 2 technologies such as ARP, PVST+, FabricPath, 802.1Q, VXLAN.Support and design new implementations of other protocols such as QoS, CoS, RADIUS, TACACS+, SNMP, DNS, HTTPS.A solid grasp on PKI concepts and experience implementing PKI and PKE of various Layer 4 and 7 protocols.Interpreting and implementing applicable DISA security documents such as STIGs.Implement and test network architecture changes and implementation plans within a test environment.Maximize network performance by monitoring traffic flow, troubleshooting network problems and outages, and scheduling upgrades.Securing network system by enforcing policies, and defining and monitoring access.Provide support to the program team to include mentoring newer employees and teammates.Perform all other Information Technology duties as assigned.



Integrated Computer Solutions. Inc. (ICS)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Specialist II

  • Jan 2017 - Jul 2018

  - Implemented TIA-942 (Telecommunications Industry Association) design requirements for cabling architecture and infrastructure within the Systems Management Center (SMC) Montgomery- Installed telephone voice cabling along with IP and SAN data cabling both on SIPRNet & NIPRNet within the SMC Montgomery. - Supported all internal voice telecommunication lines and equipment within the DISA Montgomery facility.- Responsible for all cabling and cable connection (i.e. servers, switches, workstations, laptops, printers, telephones, etc.) documentation. - Demonstrated knowledge of single (Tip/Ring, etc.) and two-pair analog and digital voice/data (T1/PRI) cabling and proper cross-connect techniques. - Demonstrated separation of copper and fiber cabling in overhead racks and under floors.- Demonstrated proper troubleshooting per local standards on networking devices on layer 1 of the OSI model (servers, hard and soft phones, switches, etc.) within the SMC. - Differentiate between various networks in the facility (Admin, OOB, Prod, etc.)- Enabled Quality of Service (QoS) to create and define ACLs to desired traffic and class and policy-map parameters to desired interfaces.- Demonstrated the proper termination of an RJ-45 connector to TIA-568A & TIA-568B standard.- Responsible for enable, disable, and moving ports at the switch port level.- Troubleshooted TACLANE encryption devices.



Alabama Association for Career and Technical Education

• Membership Services Manager

  • Aug 2006 - Aug 2017

  Accounts receivable, membership dues, workshop fees, and convention fees. Reviewed deposits to determine sources of funds received, process electronic payments, issue invoices, prepared materials for entry in electronic ledger, prepared membership statements, collected membership dues, and provided financial membership reports to Board of Directors.Supervised staff to insure completion of work in timely manner demonstrated good judgment in setting priorities for staff personnel. Composed letters, reports, memos and other material. Proofread forms, reports and correspondences for completeness and accuracy.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Technician

  • Feb 2016 - Jan 2017

  - Provided technical assistance and support for incoming queries and issues related to computer systems, computer maintenance, management tools and utilities, cabling, communications, computer peripherals and hardware selections installation in local networking via phone, email, and remote control software while asking questions to end-users to determine the nature of the problem.- Demonstrated working knowledge and experience with IP telephony and telecommunications technology.- Delivered a high level of customer service and professional interaction with internal customers, management, and administration.- Provided support and resolve problems to the end user’s satisfaction.- Utilized and maintained the helpdesk tracking software.- Conducted Information Technology (IT) help desk support to a customer base exceeding 9,000 clients at approximately 59 site locations worldwide.- Demonstrated strength in diagnosing, troubleshooting, and providing workstation preventative maintenance to a global customer base. - Provided support and trained 32 Windows 10 Specialists via phone, instant messaging, and desk side as needed and as requested.- Led team in queue management, first call resolution, and assisted with multiple SOP creations.- Responsible for training and supervising newly hired technicians.- Assisted in system migrations.



AUM University Montgomery - Information Systems Department

• Summer Intern Technician

  • May 2014 - Aug 2014

  Disassembled storage area network devices that needed replacing; configured and added new operating systems to the SAN servers in the Information Systems Department; assembled network devices manually by hand from scratch; documented the server networks into a diagram and labeled them accordingly; and documented the software and hardware used on the SAN servers under the guidance and summer internship of Dr. Tom Griffin of the Auburn University at Montgomery Information Systems Program.



Alabama Association of Volunteer Fire Departments

• Administrative Assistant/IT Support

  • Mar 2009 - Dec 2013

  Accounts receivable, membership dues, line-of-duty-death insurance policy applications and fees, and office multimedia devices. Reviewed membership forms and membership dues for Alabama volunteer fire departments, processed payments, assisted with quarterly newsletter developments and mail-outs, provided membership reports to Board of Directors, distribution of certificates of insurance, Facebook page providing information about upcoming annual grants, scholarships, etc. for Alabama Volunteer Fire Fighters and departments, and assistance with web page.