Corey Bradley
Cyber Security Specialist at Georgia Technology Authority- Claim this Profile
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Bio
Credentials
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Cybersecurity Essentials
CiscoAug, 2022- Nov, 2024 -
CompTIA Network+ (N10-008) Cert Prep: 1 Understanding Networks
LinkedInJun, 2022- Nov, 2024 -
How to Speak So People Want to Listen
LinkedInJun, 2022- Nov, 2024 -
The Cybersecurity Threat Landscape
LinkedInJun, 2022- Nov, 2024 -
15 Secrets Successful People Know about Time Management (getAbstract Summary)
LinkedInMay, 2022- Nov, 2024 -
Building a Home IT Lab
LinkedInMay, 2022- Nov, 2024 -
Cisco CCNA (200-301) Cert Prep: 2 IP Connectivity and Services
LinkedInMay, 2022- Nov, 2024 -
Networking Foundations: Networking Basics
LinkedInApr, 2022- Nov, 2024 -
Lean Six Sigma White Belt Certified
Management and Strategy InstituteDec, 2015- Nov, 2024 -
CompTIA CySA+ ce Certification
CompTIANov, 2022- Nov, 2024 -
CompTIA Security Analytics Professional – CSAP Stackable Certification
CompTIANov, 2022- Nov, 2024 -
CCNA
CiscoJun, 2022- Nov, 2024 -
CompTIA Security+ ce Certification
CompTIAMar, 2022- Nov, 2024
Experience
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Georgia Technology Authority
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United States
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Government Administration
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100 - 200 Employee
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Cyber Security Specialist
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Jan 2023 - Present
Risk management Risk management
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Engineer II, Network Performance
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Oct 2019 - Jan 2022
• Provided comprehensive remote support to Field Engineers with integrating new equipment into the network.• Identified and troubleshot network issues with alarm verification, remote resolution, cell site access assistance, network data trending, and documentation.• Monitored and reacted quickly to Quality of Service (QOS) for 4G/5G issues found with Key Performance Indicators (KPIs) and System Alarms on regional switch and data network elements, including LTE, EVDO, CDMA, VoLTE, and EBH networks in HGC.• Ran standardized diagnostics and reports from networking tools to establish baseline network element performance, i.e., RTT (1x, EVDO, LTE, EBH), ALPT.• Oversaw the troubleshooting and restoration efforts for all regional CDMA, LTE, and 5G EBH network elements to improve regional network element performance by resolving and improving mean time to resolution on issues that impact VZW network services.• Worked with customers and internal engineers to design and implement complex solutions to measure and improve network performance. • Monitored the HGC area checking for influxes in 4G/5G. Show less
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Engineer I, System Performance
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Jun 2018 - Oct 2019
• Communicated and collaborated cross-functionally on issues with team members, vendors, and functions, serving as an internal resource to perform root cause analysis, specifically for sector outages.• Accurately diagnosed technical problems and coached end-users through appropriate maintenance and troubleshooting procedures.• Identified various technical issues and developed mitigation solutions and participated in multiple technical evaluations.• Investigated, evaluated, and resolved network and data performance issues to ensure efficient and reliable service for our customers.• Followed the scope of work for testing sites to test accuracy in PCIs.• Performed throughput testing on each sector in areas on SINR.• Identified network/applications issues and provided detailed information on how to set up and configure data and voice products. Show less
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Customer Care Advocate
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Jun 2017 - Jun 2018
• Rapid response to incoming inquiries, and customer questions and resolving problems to standardized procedures while maintaining a courteous manner and a sense of urgency and professionalism.• Used various administrative department tools and online resources for customer resolution via a trouble ticket system for tracking customer interactions and problem resolution.• Performed follow-up calls with the customer to ensure first call resolution and achieve and deliver 100% customer.
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Associate Network Operations Center (NOC)
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Sep 2015 - May 2017
• Responsible for running standardized diagnostics and performance reports. • Performed testing and analyses of relevant key performance indicators on data network elements such as LTE, EVDO, and VoLTE.• Performed system health checks to confirm network stability, open remedy tickets, track issues and log into routers to the status router for system stability.• Processed, reported, and resolved tower light NOTAM to identify when towers have malfunctioned, issues.
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Business Government Coordinator of Operations - Customer Service Tech Support
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Jan 2001 - Sep 2015
• Effectively deliver customer product support and technical issue resolution.• Provided a high level of resolution support to multiple business customer types as measured by representative net promoter score, adapting to their varying needs and requirements. • Researched complex processes, systems, and customer issues to analyze business situations and provided recommendations; incorporate both customer and compliance points of view.• Proficient in operating systems, primary internet navigation, hardware components, software, and networking components. (Video, data, voice), peripherals and email applications.• Troubleshoot a variety of infrastructure application and hardware issues which includes, identifying network/applications issues, operating systems, device manager, and TCP/IP configuration, along with verifying provisioning and diagnosing device or Network issues. Show less
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Education
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1993 - 1997
Bremen
Mathematics and Computer Science -
2022 - 2022
Per Scholas
Cybersecurity
Community
