Experience

IT Independent Consultant

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Independent IT Contractor

  • May 2018 - Present

  • Part time hardware break fix support tech workmarket app • Working on laptops, desktops and Printers ect • commercial and residential PC Repair • Part time hardware break fix support tech workmarket app • Working on laptops, desktops and Printers ect • commercial and residential PC Repair


ettain group
• United States
• Staffing and Recruiting
• 200 - 300 Employee
• Application Support Analyst at GMR

  • Feb 2022 - Aug 2022
• Help Desk Analyst

  • Aug 2020 - Oct 2020

  • Remote service desk for Cape Cod Healthcare • Answering support calls helping users install and set up Skype for remote training on Epic Systems • Resetting Active Directory user accounts as needed • Installing and troubleshooting Citrix receiver • Go to assist • Remote service desk for Cape Cod Healthcare • Answering support calls helping users install and set up Skype for remote training on Epic Systems • Resetting Active Directory user accounts as needed • Installing and troubleshooting Citrix receiver • Go to assist



Staffing as a Mission, LLC (SaaM)

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Technical Support Consultant II

  • Apr 2018 - May 2018

  Cerner user provisioning for North Highland/Steward HealthCare Creation, management and maintenance of an end-user's AD and Cerner HNA User account maintenance tool. Working go live tickets helping user through access issues. Cerner user provisioning for North Highland/Steward HealthCare Creation, management and maintenance of an end-user's AD and Cerner HNA User account maintenance tool. Working go live tickets helping user through access issues.



HCA

• Accounting
• 100 - 200 Employee

• Desktop Support Analyst II

  • Sep 2017 - Mar 2018

  Working on the work from home project imaging desktop to ship the work from home coders. Provides basic troubleshooting assistance and ticket resolution for work from home coders. Using SCCM to image Desktops, Laptops and Surface Pro User profile copying and setup. Working break fix tickets in Remedy for vpn issues, eClinicalWorks, Avaya softphone ect. Maintaining User and OU’s in Active Directory. Working on the work from home project imaging desktop to ship the work from home coders. Provides basic troubleshooting assistance and ticket resolution for work from home coders. Using SCCM to image Desktops, Laptops and Surface Pro User profile copying and setup. Working break fix tickets in Remedy for vpn issues, eClinicalWorks, Avaya softphone ect. Maintaining User and OU’s in Active Directory.

• Helpdesk Analyst

  • Aug 2017 - Sep 2017

  Cerner Go Live for iasis healthcare Cerner Command Center Help Desk Analyst - Cerner Command Center Support for Big Bang Inpatient Go Live - 1st Call Resolution Command Center Assistance - Password Resets, Ticket Logging using iSupport, Citrix VPN Troubleshooting, and Cerner Troubleshooting - Cerner Modules included: FirstNet, SurgiNet, Anesthesia, PowerChart, PowerPlans, PowerOrders, Dragon, PowerMic, FetalLink, Maternity, BMDI, Dynamic Documentation, PathNet Cerner Go Live for iasis healthcare Cerner Command Center Help Desk Analyst - Cerner Command Center Support for Big Bang Inpatient Go Live - 1st Call Resolution Command Center Assistance - Password Resets, Ticket Logging using iSupport, Citrix VPN Troubleshooting, and Cerner Troubleshooting - Cerner Modules included: FirstNet, SurgiNet, Anesthesia, PowerChart, PowerPlans, PowerOrders, Dragon, PowerMic, FetalLink, Maternity, BMDI, Dynamic Documentation, PathNet



Grandview Medical

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Application Analyst

  • Nov 2016 - Aug 2017

  Building user accounts and ensuring security views are set accurately, assists other groups in IS department in the installation and implementation of end user solutions. Building user accounts and ensuring security views are set accurately, assists other groups in IS department in the installation and implementation of end user solutions.



Computer Task Group

• Belgium

• Sr Technical Analyst

  • Aug 2014 - Jun 2016

  Tier 2 Support for Promedica Health System User request for account builds and management of users access, processing approvals and enforcing corporate security policy. Allscripts Standalone ePrescribe account builds. Troubleshooting workstations, laptops, tablets, phones. Tier 2 Support for Promedica Health System User request for account builds and management of users access, processing approvals and enforcing corporate security policy. Allscripts Standalone ePrescribe account builds. Troubleshooting workstations, laptops, tablets, phones.



Mercy Health (formerly Catholic Health Partners)

• Support Technician

  • Mar 2014 - Aug 2014

  Help Desk Support Help Desk Support



Family Medical Associates

• United States
• Higher Education
• 1 - 100 Employee

• eClinicalWorks Consultant

  • Jul 2013 - Mar 2014

  eClinicalWorks Implementation and on going support Performs system routine maintenance and upkeep Software tranning for new employees. Managing user accounts. System Performance Monitoring, Working with the vendor performing software upgrades Domain Admin and working as a office user when help need. eClinicalWorks Implementation and on going support Performs system routine maintenance and upkeep Software tranning for new employees. Managing user accounts. System Performance Monitoring, Working with the vendor performing software upgrades Domain Admin and working as a office user when help need.



Regions Financial Corporation

• Desktop Support Technician

  • May 2013 - Mar 2014

  Hardware and Windows 7 Implementation Project Utilized User State Migration tool to migrate users data from XP to WIN7 Hardware and Windows 7 Implementation Project Utilized User State Migration tool to migrate users data from XP to WIN7



LP Building Products

• Software Development
• 1 - 100 Employee

• IT Consultent

  • Nov 2012 - Apr 2013

  Hardware and Windows 7 Implementation Project, Desktop Support Tech Hardware and Windows 7 Implementation Project, Desktop Support Tech



Community Health Systems Inc

• United States
• Medical Practices
• 1 - 100 Employee

• System Analysis

  • Jun 2012 - Jul 2012

  System Deployment Team System Deployment Team



Intergraph

• United States
• Software Development
• 700 & Above Employee

• Technicial Analyst

  • Dec 2011 - May 2012

  Help Desk Tech, Supporting large enterprise users base with 500+ users for HCR ManorCare and PointClickCare Help Desk Tech, Supporting large enterprise users base with 500+ users for HCR ManorCare and PointClickCare



Advanced Physician Solutions

• 1 - 100 Employee

• System Administrator

  • Nov 2008 - Dec 2011

  Computer Administration Networking Administration Technology Support New System Setup, Customization, Implementation Software Training Accomplishments Recognized by management as top performer in client support, received 18 client accolades for superior customer service in 1 month Designed, configured and installed complex network for central billing office operations without any impact on day to day operations Received high praise from clients on implementation and training performed eClinicalWorks Implementation and on going support Show less



Leidos Health

• United States

• IT Traveling Consultant

  • Jan 2011 - Mar 2011

  Onsite Technology Support for Misys Tiger- MaxIT Healthcare Supporting Tiger user Issues such as Charge Entry, Transaction Posting, Tiger user security, file maintenance, Appointment Scheduler Maintenance. Supporting Emdeon Assistant Emdeon Assistant simplifies patient registration through real-time automation of patient eligibility and information verification tasks. It interfaces with most existing registration systems and channels efficient search requests to Emdeon contracted carriers with responses generally returned in seconds. Emdeon Assistant accesses a wide range of information from available payers and credit bureaus including Show less



Family Medical Associates of Haleyville

• Medical Administration and Lead Technology Resource

  • Oct 2005 - Aug 2007

  Appointment scheduling Patient check-in/reception Electronic Medical Record Input Practice Management System Input Limited patient care responsibilities Lead onsite technology resource Accomplishments Received high praise from patients and coworkers regarding work performed Personally requested by management company's Vice President of Technology to come and work for his team Appointment scheduling Patient check-in/reception Electronic Medical Record Input Practice Management System Input Limited patient care responsibilities Lead onsite technology resource Accomplishments Received high praise from patients and coworkers regarding work performed Personally requested by management company's Vice President of Technology to come and work for his team