Experience

Carnegie Concierge

• United States
• Consumer Services
• 1 - 100 Employee

• Sales Project Manager

  • Feb 2018 - Present

  Write up quotes and estimates within the customers preferred budgetFollow up on warm and cold leads with prospective customersCoordinate scheduling with subcontractors and customersTrack expenses and update orders respectivelyProvide excellent customer service and request reviews from customersTalk with prospective clients about pricing, negotiation and understand what their true end goal isPlan project and inspect work while being completedCoordinate scheduling with customers and workers/contractors/subcontractorsTrack expenses and update orders respectivelyInspect work multiple times daily to ensure the best work possible is being done



ELS Freight, LLC

• United States
• Freight and Package Transportation
• 1 - 100 Employee

• Customer Account Manager

  • Aug 2020 - Feb 2021

  Ensure and maintain the company's profitability by analyzing the needs of the company's internal and external customers and soliciting and assigning freight to appropriate driversBuilt strong working relationships with my customersAccurately dispatch the freight information to drivers and customers for each shipmentCreate efficient routes for pickup/deliveries throughout the USCommunicate performance expectations to the drivers for each loadBuilt strong working relationships with fellow employees and drivers assignedIdentify driver performance issues and work with management to resolve issues with driversCreate and participate in driver performance reviewsProvide excellent customer service and supportWork directly with management to resolve issues



Total Quality Logistics

• United States
• Truck Transportation
• 700 & Above Employee

• Logistics Account Executive

  • Mar 2019 - Jul 2020

  Responsible for acquiring clients and providing outstanding customer service, quality assurance, cost reduction, and real-time trackingLiaison building successful relationships between businesses through networking and software assistance.With a focus on accumulating B2B sales expertise, price-setting and negotiation are skills essential to everyday business practice as well as keeping up to date with market trends at all times.Serve as the primary point of contact for customers and independent freight carriers while prospecting for future customers.Maintained a book of business while simultaneously building my own personal account



ELITE EXPRESS LOGISTICS INC

• United States
• Truck Transportation
• 1 - 100 Employee

• Warehouse Lead

  • May 2017 - Feb 2018

  Organized incoming shipments into relevant bays for deliveryBuilt strong relations with fellow employees and teamLoaded outgoing shipments onto trucks respectively with delivery routeAssisted in creating routes for deliveries and pick-ups for the driversMake deliveries/pickups as needed. Organized incoming shipments into relevant bays for deliveryBuilt strong relations with fellow employees and teamLoaded outgoing shipments onto trucks respectively with delivery routeAssisted in creating routes for deliveries and pick-ups for the driversMake deliveries/pickups as needed.



Swift Creek Properties

• Executive Assistant

  • Mar 2011 - Apr 2017

  Assisted Owner of the company in the management of 130+ propertiesManaged account receivables on behalf of Pineview Water SystemManually filed quarterly and year-end taxesMaintain resident files and address complaints promptlyCollect rent, deposits and hold feeBookkeeping with appropriate softwareMonitor rental collections, occupancy rates, move-ins, and move-outsMonitor community appearance and oversee repair needsRespond to resident complaints, concerns, and requestsBuild strong resident relations and provide excellent customer serviceShow vacant units