Systems Engineer - Client Delivery Services

• Mar 2022 - Present

System Administrator - Global

• Jan 2022 - Aug 2022

Systems Administrator

• Jun 2021 - Jan 2022

Sr Desktop Engineer

• Jul 2020 - Jun 2021

Systems and Network Engineer

• Sep 2018 - Jul 2020

500+ End Users across 4 divisions across the MA & NH region. Identified areas of improvement to the mission-critical infrastructure, with a focus on reliability and security. Onsite weekdays and On-Call 24/7/365I designed and installed a new Regional Dispatch Center's Networking cluster comprised of Sonicwall, Datto, ESXi Hosts, Custom Dispatch Fleet Consoles, WiFi, TelCom complete with L2TP/IPsec VPN to Satellite centers. I coordinated efforts to maintain State issued PSAP/911 Terminals by working with General Dynamics (GDIT) team members, addressing issues and ensuring compliance.I migrated a local Exchange server to a hybrid cloud O365 deployment by evaluating, planning migration and ensuring data transfer and system functionality. I utilized PowerShell for security and maintenance automation. I identified and rectified persistent malware flow in server shares by analyzing network traffic with Wireshark and remediating all traces and ensuring no breach of confidential or protected information. I identified and rectified critical Server vulnerabilities including AD/GP permissions by performing regular security audits and vulnerability scans to surpass requirements by HIPPA regulations and standards. I upgraded and maintained Mobile fleet devices and Regional Two-Way Radio systems for fleet ambulances and field healthcare practitioners using Radio Over Internet Protocol

Emergency Medical Technician

• Aug 2017 - Sep 2018

Information Technologies Consultant

• Apr 2017 - Aug 2017

-Developed an application based on powershell to automate permissions approval for onboarding of new hires, reducing labor hours from 2-4 hours per new hire to 5-10 mins per. Application utilized Powershell, LDAP, VBA for Excel and SCCM. -Spun up and managed VM’s in large scale VMWare environment -Directly Supported a 2000+ user base with a team of 8 technicians via Phone, IM, and Email inboxes. -Interacted with customers to identify IT problems and troubleshoot expediently. -Communicated job status information to all team members and intra department if required. -Coordinated with external organizations, to include Tier-2 and Tier-3 organizations, to implement projects and solve IT issues within set SLA.

Lead System Engineer

• Mar 2015 - Jan 2017

Lead Systems Engineer for small and medium businesses and Large scale Events such as “Traffic And Conversion 2018”. Designed and implemented site-wide wireless area networks using Ubiquiti Unifi/AirMax Product line at Events and SMB client sites for up to 10,000+ users utilizing 802.11s. Implemented and proactively maintained the network, file servers and directory services, security, authentication issues and policies, and routing policies. Installed networked distributed multi-zone 70V audio in midsize equine business. Installed and maintained Ubiquiti IP camera systems and viewing/recording appliances. Installed and maintained networked lighting systems utilizing Zigbee. Managed networked devices including telephony, Wireless, and rectified equipment, software, and hardware problems, or directed resolution. Conducted research for tools, hardware, and software based on business requirements. Created necessary documentation of the systems, processes, and procedures followed.

Network Administrator

• Dec 2013 - Mar 2016

Responsible for organizing, modifying, installing, and supporting multiple client sites computer systems, OYO Sports, Boston Common Asset management being a couple notable. Utilized the Helpdesk ticketing system to manage incoming work requests from multiple client sites. Responsible for setting and maintaining the network, file servers and directory services security, authentication issues and policies, internet-related issues, firewall policies, and security utilizing Google For Work (GSuite), Windows Azure and Office 365 (Now known simply as Microsoft Azure). Managed and monitored all networked devices including telephony systems, Wireless LAN, and corrected equipment problems or directed resolution. Investigated and resolved user software and hardware problems. Conducted research for tools, hardware, and software based on business requirements. Involved in purchasing decisions, suggesting hardware and software. Created necessary documentation of the systems, processes, and procedures followed.

Mechanical/Electrical Assembly

• Aug 2011 - Jan 2012

Resin Clerk/Shipping Receiving/Post Processing

• Jul 2010 - May 2011