Experience

SOS Support

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Engineer

  • Mar 2019 - Present

  ● Primary point of contact and support for key accounts. ● Lead projects with complicated network/system changes while minimizing or eliminating downtime for customers. ● Create and implement best practice standard operating procedures for the company and clients. ● Lead implementation and enhancement of MSP tools such as Datto RMM and backups, Cyberhawk Network Detective, Unitrends backup solutions. ● Administration of SonicWall firewalls. ● Primary point of contact and support for key accounts. ● Lead projects with complicated network/system changes while minimizing or eliminating downtime for customers. ● Create and implement best practice standard operating procedures for the company and clients. ● Lead implementation and enhancement of MSP tools such as Datto RMM and backups, Cyberhawk Network Detective, Unitrends backup solutions. ● Administration of SonicWall firewalls.



Wasatch I.T.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk 2 / Field Technician

  • May 2017 - Mar 2019

  ● Provided end user support covering a broad range of companies and networks. ● Performed network reviews to identify points of improvement including security, equipment, software, and efficiency. ● Setup and installation of WatchGuard firewalls including VPN and site-to-site network connectivity. ● Windows Server Active Directory administration and Group Policy Management. ● Provided end user support covering a broad range of companies and networks. ● Performed network reviews to identify points of improvement including security, equipment, software, and efficiency. ● Setup and installation of WatchGuard firewalls including VPN and site-to-site network connectivity. ● Windows Server Active Directory administration and Group Policy Management.



Red Rock Canyon School

• United States
• 1 - 100 Employee

• Jr. System Administrator

  • Mar 2013 - Feb 2017

  ● Maintained a XenServer virtual environment which included a mix of Linux and Windows operating systems. ● Administered pfSense firewall spanning 5 locations. Included managing all networking services including: DHCP, DNS, NAT, Web Proxy/Filtering, Load Balancing/Traffic Shaping, NTP, IPsec VPN's, VLAN's. ● Administered Dell and NETGEAR managed switches. ● Developed an internal customer portal/website for registering for company services. Made use of PHP, HTML, mySQL. ● HIPAA knowledge and consideration in all implementations. Show less