Experience

BSC Education

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Operations Manager

  • Mar 2023 - Present

• Student Services Manager

  • May 2019 - Jul 2023

  As per previoua duties plus:- Managing all the administration part of the school- Ensuring that all administrstion areas of the school run effectively and efficiently- Maintaining and up to date and accurate knowledge of school rules and policies- Monitoring student's attendance- Dealing with compliance: visas, BRPs, Financial Guarantees- Dealing with all students welfare queries and problem quickly, discreetly amd efficiently - Hosting agents' visits and fam trips when require Show less

• Student Services Coordinator

  • Sep 2018 - May 2019

  As per Centre Manager role before plus the following:- Responsible for safeguarding and welfare- Responsible for student bookings and walk-ins- Provide student support as required- Contribute to the success of first day's induction- Offer facilities support, including key holder- Qualified first aider- 24/7 availability when on call

• Center Manager

  • Apr 2018 - Aug 2018

  - Responsible for managing Acitivity Leaders and Teachers- Liaising with group leaders on daily basis to ensure smooth running of the summer programme- Responsible for preparing staff rotas- Produce accurate timetables as per requirements- Lead staff meetings- Ensure Health & Safety compliance, risk assessments and welfare- Coordinate groups' whole stay including accommodation, tuition and activities- Organise social programme, transport and excursions- Provide finance support Show less



Hiscox

• Bermuda
• Insurance
• 700 & Above Employee

• Temporary Administrator

  • Nov 2017 - Mar 2018

  Admin, survey data entry, archiving and reception work Admin, survey data entry, archiving and reception work



Château de Pupetières

• France
• Museums, Historical Sites, and Zoos

• Tour Guide

  • Jun 2017 - Nov 2017

  Responsible for management of visitors, including giving guided tours of the chateau for groups of up to 40 people Responsible for management of visitors, including giving guided tours of the chateau for groups of up to 40 people



Club Med

• France
• Hospitality
• 700 & Above Employee

• Front Desk Receptionist

  • Apr 2016 - Sep 2016

  - Coordinator for business conferences and group events- Responsible for client's cash transactions and invoices- Welcoming and advising clients, registering arrivals and departures- Managing the switchboard in French, English and Spanish- Developing internal sales and the resort promotion

• Front Desk Receptionist

  • Dec 2015 - Mar 2016

  - Coordinator for business conferences and group events- Responsible for client's cash transactions and invoices- Welcoming and advising clients, registering arrivals and departures- Managing the switchboard in French and English- Developing internal sales and the resort promotion



Office de Tourisme de Grenoble Alpes Métropole

• France
• Travel Arrangements
• 1 - 100 Employee

• Front Desk Agent

  • Mar 2015 - Dec 2015

  - Developing and selling tourist products and services in a fast-paced work environment - Providing information about the city and the region to national and international visitors - Developing and selling tourist products and services in a fast-paced work environment - Providing information about the city and the region to national and international visitors



Aéroport Grenoble Saint Geoirs

• France
• Hospitality
• 1 - 100 Employee

• Sales desk agent

  • Dec 2014 - Mar 2015

  - Advising passengers on their flights and dealing with late arrivals - Selling last-minute tickets and related services - Advising passengers on their flights and dealing with late arrivals - Selling last-minute tickets and related services



Miki Travel Europe

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• Booking Clerk

  • Apr 2012 - Dec 2014

  - Event management for Japanese business groups throughout Europe - Organising seminars and conferences in hotels, including full board packages - Managing commercial negotiations and establishing compensation benefits if needed - Event management for Japanese business groups throughout Europe - Organising seminars and conferences in hotels, including full board packages - Managing commercial negotiations and establishing compensation benefits if needed



Inghams

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Travel Agent

  • Oct 2011 - Mar 2012

  - Developing and selling holidays in Europe and North America to individuals and agencies - Preparing quotes and processing bookings accurately and effectively - Achieving high monthly sales targets and providing exceptional customer service - Developing and selling holidays in Europe and North America to individuals and agencies - Preparing quotes and processing bookings accurately and effectively - Achieving high monthly sales targets and providing exceptional customer service