Experience

Norfolk Iron and Metal

• United States
• Mining
• 100 - 200 Employee

• HR Manager

  • Aug 2005 - Present

  Emporia •Ensure all processes within the office are being managed efficiently •Train personnel and ensure competent in respective areas •Perform administrative tasks to ensure the office functions smoothly •Process bi-weekly payrolls, figure monthly and quarterly bonuses for 100+ employees •Enforce policies and procedures •Interview and screen applicant for employment •Handle benefits: such as medical and dental insurance •Discipline up to termination of employees



Birch Telecom

• Supervisor

  • Apr 2000 - Aug 2005

  •Managed call center for credit services •Lead a team of supervisors •Approved customer credit (above trust and adjust limits) •Launched repair front office inbound call center •Launched and trained Apropos •Effectively handled customer service issues •Provided excellent customer service •Identified gaps and trained representatives •Responsible for lowering talk time and work mode time to reach an acceptable call handle time •Ensured a sense of urgency