Experience

TI AL LANNEC Hotel **** Restaurant & Spa
• France
• Hospitality
• 1 - 100 Employee
• Réceptionniste

  • Mar 2023 - Present

Recrutimmo
• France
• Staffing and Recruiting
• 1 - 100 Employee
• Assistante Chargée de clientèle

  • Oct 2021 - Jun 2022


EMERAUDE HOTELS

• France
• Hospitality
• 1 - 100 Employee

• Chef de Réception / Front Desk Manager - Louvre Montana

  • Jan 2020 - Aug 2021

  Fonction d’accueil et d’hospitalité (Veille à ce que règne à la réception un environnement chaleureux propice au meilleur accueil de la clientèle. Avec son équipe, accueille avec sollicitude le client, tant à son arrivée qu’à son départ et assure le bon déroulement de son séjour. Assure la gestion et le suivi des dossiers Guest Relations. Contrôle la mise en application de la stratégie tarifaire auprès de l’équipe et de la bonne gestion et optimisation des réservations. Contrôle la bonne gestion des overbooking, denials et des délogements. S’assure de la mise à jour du paramétrage du PMS (tarifs, allotements, charge plan). Assure la bonne circulation des informations et des documents entre les différents services. Gestion comptable et administrative (contrôle journalier des documents comptables, CA journalier, encaissements, vérifications réservation & cardex) Commercial et Yield Management (optimisation des ventes / veille concurrentielle) Show less



LE GROUPE DE L HOTELLERIE

• France
• Financial Services

• Receptionniste à l’hôtel Touraine Opéra 3*

  • Oct 2014 - Jan 2020

  Great welcoming skills, personalized welcome & discretion. Listening & taking care of customers, good relationship with customers make him wants to come back. Working as a receptionist require quality such as patience availability & flexibility as for customers as for employer Promoting the hotel toward social médias or customers and communicating about special offers directly with guests or using phone or email. Booking data entry (double check) Suitable commercial solutions in case of any conflict, Since I arrive i developed a great team working spirit with +1 and coworkers (reception, housekeeping etc..) I trained few night and made for them and any extra who could work for the hotel written process regarding the work that must be done. I also found different way to do the job in a much efficient way, which made the tasks easier & faster, which give us much room to exchange with our customers to assure a better experience for them during their stay. Accueil de qualité et service personnalisé. Discrétion. Ecoute et accompagnement des clients, une bonne relation clients entraîne régulièrement sa fidélisation. Le travail de réceptionniste impose une certaine patience et disponibilité, autant pour le clients que l'employeur. Promotions de l'établissement auprès de le clientèle (particuliers) et d'avantages par téléphone ou mail (particuliers et sociétés). Saisies de réservations (ainsi que vérifications permanentes). Solutions commerciales envers les clients à l'avantage de l’hôtel en cas de litige. Depuis mon arrivée dans cet établissement, développement d'un excellent esprit d'équipe : un bon rapports avec la hiérarchie ainsi qu'avec les collègues (réception, femmes de chambre, cafetier, techniciens). Développement d'outils réception, création de procédures et guide pour extra et nouveaux. Show less



Emirates Falcon Tourism

• United Arab Emirates
• Business Consulting and Services
• 1 - 100 Employee

• Reservations Agent

  • Jun 2014 - Jun 2014

  Intouch with hotels/transportations/excursions partners and customers travel agent. Making quotes, offers, reservations though reservations websites or hotels, confirmations. Intouch with hotels/transportations/excursions partners and customers travel agent. Making quotes, offers, reservations though reservations websites or hotels, confirmations.



Séjours & Affaires Nanterre

• Night Auditor

  • May 2013 - May 2013

  In this post I've done the classic tasks of a receptionist. Arrivals and Departures, make sure everybody is fine but also surveillance. In the morning I was in charge of the implementation of the breakfast room. In this post I've done the classic tasks of a receptionist. Arrivals and Departures, make sure everybody is fine but also surveillance. In the morning I was in charge of the implementation of the breakfast room.



Atlantic Hotel 3*

• Réceptionniste

  • Nov 2012 - Feb 2013

  In this hotel I was mainly in charge of welcoming customers, give them the keys as well as taking reservations. The carrying portion being attributed to my colleague. I was also in charge of checking consumption of the mini bar with housekeeping. In this hotel I was mainly in charge of welcoming customers, give them the keys as well as taking reservations. The carrying portion being attributed to my colleague. I was also in charge of checking consumption of the mini bar with housekeeping.



Groupe Réside Études

• France
• Hospitality
• 700 & Above Employee

• Réceptionniste

  • Sep 2011 - Sep 2012

  Residhome Parc du Millénaire In this aparthotel of 233 studios / apartments, I had the opportunity to work in a luxurious surroundings, and be in charge of an upscale and international clientele. I was a member of the receptionist team of this big hotel with rotating shift. The morning tasks were checks and bills for departures, as well as e-mail for invoices to pay by transfer companies (Thursday and Friday mornings are the busiest with a hundred of departure average), morning shift also checks the "no show" of the day before. The afternoon shift was in charge of checking arrivals and online sales sites, once achieved: the encryption keys and records "groups" when there was. Then only remained to greet customers and ensure their satisfaction. The rest of the "free" time was quickly occupied by the telephone and the treatments of mails & phone calls. Show less



Lemon Hotel

• United States

• Réceptionniste

  • Jun 2011 - Sep 2011

  My first experience in the hotel industry has allowed me to realize the different trades in a hotel. Additional having the position and responsibility of receptionist I also had to do the housekeeping planning in according to the hotel filling's, checks rooms and common areas after cleaning, cleaning products refueling. My first experience in the hotel industry has allowed me to realize the different trades in a hotel. Additional having the position and responsibility of receptionist I also had to do the housekeeping planning in according to the hotel filling's, checks rooms and common areas after cleaning, cleaning products refueling.



Société Générale

• France
• Banking
• 700 & Above Employee

• Secretary

  • Aug 2010 - Aug 2010

  In this position I was responsible for receiving and redirecting calls to the persons concerned. sort and deliver mail. Read news and interesting articles will retain for the services I looked. Arrange telephone conferences and also meetings. Make sure of booking train tickets and flights. In this position I was responsible for receiving and redirecting calls to the persons concerned. sort and deliver mail. Read news and interesting articles will retain for the services I looked. Arrange telephone conferences and also meetings. Make sure of booking train tickets and flights.



Famille Anglais

• France
• Technology, Information and Internet

• FILLE AU PAIR Garde d’enfants

  • Sep 2008 - Jul 2009

  In charge of 2 kids during the week, from wake up time to bed time, going through: breakfast, driving to school and extra activities, house work (cleanning / washing sheets, clothes & uniform / getting dinner and snacks ready), bath time, homework, fun times too. In charge of 2 kids during the week, from wake up time to bed time, going through: breakfast, driving to school and extra activities, house work (cleanning / washing sheets, clothes & uniform / getting dinner and snacks ready), bath time, homework, fun times too.