Experience

Persualia

• Spain
• Advertising Services
• 1 - 100 Employee

• Online Marketing Manager

  • May 2022 - Present

  - Create Project Plans for clients based on the Strategy Plan. - Control the project deadlines. - Program the production creating the weekly plan. - Organize the assets production for all deliverables (chatbots, ads, landing pages, emails, WhatsApp messages, campaign automation and meetings). - Manage the copy and creative content. - Control the communication with the client regarding the deadlines, deliverables and reviews - Manage team permission on clients' Google and Facebook accounts. - Cope customer satisfaction. Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Digital Content Manager

  • Apr 2018 - Apr 2022

  - Maintain and update existing content on Marriott.com and related digital products, its corresponding sites using Adobe Experience Manager (AEM), WEM Content Management System, Oracle Commerce Workbench and WordPress.- Receive most work in the form of PSS tickets through Jira, the system currently used for tracking site defects. To Work tickets based on the established priority (1,2,3,or 4) and follow the protocol for updating the tickets to the proper state when the work is performed.-Implement SEO techniques according to the added content. Show less

• Exclusive Services Specialist (Tour Operators team)

  • Feb 2016 - Apr 2018

  - Serve as a resource and contact between wholesalers, travel agents, hotels, and the Regional Reservations Centre in regard to all matters involving the regional cluster’s wholesaler/travel agent programs and hotel requirements.- Process all reservation requests, changes, and cancellations received by phone, fax or mail following sales techniques to maximize revenue.- Have a thorough knowledge all bookings systems; Pure and Marsha.

• Sales and Services Associate for Spanish and English Market

  • Nov 2014 - Jan 2016

  - Process requests for reservations, changes and cancellations. - Identify the guests needs and determine the appropriate required product. Document special requests. Answer questions and doubts about the guarantee, special rates, cancellation policies and hotels / services and rooms. - Follow techniques to maximize profits. - Manage of the reservation system.



Hotel in Girona (Spain)

• Front Desk Receptionist

  • May 2010 - Oct 2012

  - Administrative management, billing, marketing and reservation management of a 200 rooms Hotel. - Administrative management, billing, marketing and reservation management of a 200 rooms Hotel.