Coral Bissett
Education & Events Coordinator/Outdoor Educator at The Canadian Ecology Centre- Claim this Profile
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French Professional working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Wilderness First Responder
Wilderness Medical Associates InternationalJun, 2017- Oct, 2024 -
Green Check GPS
The Canadian Ecology Centre -
ORCKA - Flatwater A, B, C, D and Tripping 2
ORCKA -
Standard First Aid and CPR
Red Cross
Experience
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The Canadian Ecology Centre
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Canada
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Non-profit Organizations
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1 - 100 Employee
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Education & Events Coordinator/Outdoor Educator
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May 2007 - Present
- Coordinates, staffing/scheduling, marketing, program/curriculum development, booking and client communication for all programs. - Develops and implements short-term and long-term strategic education plans that support organizational and program objectives. - Identifies learning needs followed by the development, implementation and evaluation of programs. - Responsible for program delivery and logistics. Responsibilities include assessment and evaluation of all programs. - Deals courteously and effectively with staff, students, and guests/clients. - Plan, schedule and implement core social media marketing strategies - Writes content for all marketing material including social media, website, brochures, and signage. - Accountable for operational tasks, including contract management, financial management (payments, invoicing, purchase orders, accounts payable, budget forecasting), records management, external-facing group mailbox and website support and management. - Ensures compliance with operating practices for review, approval and documentation. - Adheres to corporate and education governance in all areas of accountability. - Conducts research on a broad range of environmental issues, policies, legislation and best management practices, analyzed research and prepared concise summary reports. - Communicates with and manages relationships with several agency contacts, ensuring programs objectives and feedback are clearly understood and accurately executed. - Develops, plans and instructs the curriculum based programs for Kindergarten to grade 12, focusing on environmental themes, technology (GPS/GIS) and outdoor skills. - Develops, plans and instructs educational programs for College and University groups as well as teacher training workshops such as: Ministry of Education sponsored Grade 11 Environmental Science (SVN3M/3E) Workshop, GPS training and certification workshop.
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QE Home | Quilts Etc
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Canada
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Retail
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100 - 200 Employee
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Assistant Manager
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Mar 2012 - May 2013
- Served as an Operations Manager deputy to assist in managing store operations - Escalated and resolved customers issues and complaints on operational matters - Communicated and implemented the organization operational guidelines, standards and policies to the support team - Assisted the manager in recruiting diligent professionals dedicated to high values of service and performance - Designed and coordinated in developing proper training programs for the employees of the organization for enhancing their efficiency - Handled all queries and client feedback in a professional manner - Supported manager in performing management functions such as staffing, training and expanding business plans - Maintained a cordial environment with other staffs and assisted them by resolving their issues - Documented and prepared reports on management and information system and presented it to the manager
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Confederation Place Hotel
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Kingston, Ontario
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Front Desk Supervisor
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Apr 2001 - Aug 2006
- Supervised and oversaw staff to ensure they are complying with hotel policies and procedures and providing exceptional customer service to all guests. - Coached and trained staff on their position responsibilities including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures. - Monitored staff to ensure efficient guest registration including check out and telephone service. - Observed, coached and mentored front desk agents to ensure they were adhering to the highest levels of customer service and job performance, including the development and implementation of training programs. - Accurately processed all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing funds. - Ensured adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures. - Communicated with clients to improve guest relations and resolve guest grievances. - Ensured all necessary reports and forms were completed on a daily basis. - Organized employee schedules and completed payroll reports. - Liaised with other departments to ensure an unbroken chain of communication and ensured all departments were aware of any guest issues or upcoming arrivals which need special attention.
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Education
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2006 - 2007
Nipissing University
Bachelor of Education (BEd), Junior High/Intermediate/Middle School Education and Teaching -
1999 - 2006
Queen's University
Bachelor of Arts (BA), Geography and Environmental Studies
Community
