Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Tail Case Manager

  • Jun 2021 - Present

  Managing Workcover Claims from 65-130 weeks Managing Workcover Claims from 65-130 weeks



CGU Insurance

• Australia
• Insurance
• 700 & Above Employee

• Eligibility Specialist

  • Nov 2019 - Jun 2021

  Review liability on Workcover claims, determining whether to accept, pend and investigate, or reject.

• Senior Claims Consultant

  • Jul 2014 - Nov 2019

  Working closely within the Victorian WorkCover legislation to manage Worker's Compensation claims for the first 52 weeks of time loss. While performing the full duties of a Senior Claims Consultant, I also perform Technical Manager duties, endorsing decisions made on WorkCover claims, and perform the role of a Dispute Resolution Officer managing a small portfolio of Conciliation matters.



Allianz Australia Limited

• Case Manager

  • Jan 2014 - Jul 2014

  Workers Compensation Workers Compensation



Springvale Monash Legal Service

• Volunteer Caseworker

  • 2008 - Sep 2013

  Advise clients on legal issues Legal Research Advise clients on legal issues Legal Research



Women's Legal Service Victoria

• Caseworker

  • Sep 2012 - Oct 2012

  running initial interviews with clients, communicating with clients and Counsel via telephone and formal letter, researching legal precedent for co-workers, writing court documents, managing files, filing documents with the Federal Magistrates’ Court, contacting and booking Counsel for clients, and briefing Counsel on matter details. running initial interviews with clients, communicating with clients and Counsel via telephone and formal letter, researching legal precedent for co-workers, writing court documents, managing files, filing documents with the Federal Magistrates’ Court, contacting and booking Counsel for clients, and briefing Counsel on matter details.



Women's Legal Service Victoria

• Caseworker

  • Nov 2011 - Jan 2012

  fully managed and ran 2 divorce files from initial interviews with the client, until filing the papers with the Court. This involved communicating with clients to obtain all necessary details, writing formal letters to clients, Counsel and the other party to the matter, holding telephone conversations with the clients, filling out all necessary documents such as divorce applications and affidavits, organising appointments for clients to sign documents, and filing those documents with the Federal Magistrates’ Court. I also communicated with the clients regarding updating their wills to reflect their new marital status.