Experience

Regan Industrial Sales Inc.

• Philippines
• Wholesale Building Materials
• 1 - 100 Employee

• Head Of Customer Service / Business Development Officer

  • May 2018 - Present

  • Manage customer experience and communication for escalations as raised by the customer or sales team. • Respond to customer inquiries on product availability, prices, and status of orders. • Work with the logistics, sales, warehouse team, and external stakeholders to provide excellent support and experience to customers. • Oversee and project manage company initiatives as needed. • Create and implement work procedures that will enhance the organization, service delivery, operating procedures, and standards. • Develop Customer Service Training Modules for employees for logistics, Business Development, and Sales teams. • Facilitate Basic Customer Service training to employees as needed based on assessment and customer feedback. Show less



Tosot Philippines Corporation

• Philippines
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Sales Representative

  • Nov 2017 - Apr 2018

  • Conduct sales presentations to prospective clients in retail and projects. • Visiting clients and potential clients to evaluate needs or promote products and services. • Generating leads in retails and identifying new markets and opportunities • Meeting monthly or quarterly sales goals. • Advise clients by providing information on credit terms, products, prices, and availability. • Responded to customer email inquiries and provide quotations, stock availability, product specs, and request for ocular. Show less



Regan Industrial Sales Inc.

• Philippines
• Wholesale Building Materials
• 1 - 100 Employee

• Executive Assistant / Customer Service Head

  • Nov 2016 - Nov 2017

  Executive Assistant • Manage internal communications like memos and external communications. • Represents the CEO by attending meetings and/or seminars in the CEO’s absence. • Organize meetings and prepare meeting agenda and minutes. • Maintaining all confidential records and files. • Research, obtain, and analyze gathered information for the report requested by the CEO. • Organize the CEO’s schedule and travels, and remind pending matters. Customer Service Head • Manage customer experience and communication for escalations as raised by the customer or sales team. • Respond to customer inquiries on product availability, prices, and status of orders. • Work with the logistics, sales, warehouse teams, and external stakeholders to provide excellent support and experience to customers. • Oversee and project manage company initiatives as needed. • Create and implement work procedures that will enhance the organization, service delivery, operating procedures, and standards. • Develop Customer Service Training Modules for employees for logistics, Business Development, and Sales teams. • Facilitate Basic Customer Service training to employees as needed based on assessment and customer feedback. Show less



Century Properties Group

• Philippines
• Real Estate
• 700 & Above Employee

• Concierge Supervisor

  • Mar 2015 - Nov 2016

  Primarily supervises concierge team members to ensure efficient and exceptional customer service and produce excellent feedback. Responds to and resolves customer inquiries by providing accurate and timely information and services.• Maintain a positive relationship with diverse customers and provide high-quality customer service.• Participate in meetings and follow-up discussions regarding day-to-day issues and represent the department.• Oversee concierge staff activities and ensure adherence to company policies, procedures, and standards. • Participating in company training opportunities• Interact with the customers, respond accurately to customer inquiries, and resolve complaints.• Assist Marketing team in mall current events and promotions. • Send regular email updates on mall promotions and events, ongoing cinema movies, and newly open stores to all century concierge properties• Oversee and facilitate existing concierge services which include lost and found, child tracker, etc• Create monthly team schedules or as needed and ensure the team’s adherence to attendance and punctuality. • Recommends and facilitates changes and new projects to improve customer service. • Provide support to Human Resources on interview and selection of customer service team. Show less

• Concierge

  • Oct 2013 - Feb 2015

  • Handle daily requests of the residents, whether by phone, email, or in person. Receive parcels or package on behalf of residents. Advise residents on local restaurants, shopping, and entertainment. Arrange transportation and/or travel for residents.• Answer all incoming calls with warm greetings and professionalism, adhering to proper telephone etiquette during every phone interaction. • Attend to all emails promptly and effectively, observing proper mail correspondence standards at all times• Organize maintenance and grounds-keeping services to keep the amenities and community as a whole in working order and visibly pleasing to residents and prospective tenants• Provide accurate information to residents, guests, and visitors’ inquiries with professionalism, not divulging residents’ and company’s internal and confidential information, exercising discretion and good judgment each time.• Serve as a liaison between the property’s management and residents. Take residents’ requests for housekeeping, engineering, and IT repairs/ assistance. Answer simple queries about house rules and procedures.• Conduct site tours of property grounds and amenities to new and prospective residents emanating a warm, home-like experience. Show less



Power Mac Center

• Philippines
• Computers and Electronics Manufacturing
• 300 - 400 Employee

• Customer Service Officer

  • Apr 2011 - May 2013

  • Effectively man all daily over-the-transaction activities • Properly identify customer’s issue, document all pertinent data, provide a possible solution, apply required initial troubleshooting steps, discuss repair process and completely explain issue resolution • Effectively performs Quick Fixes for all Apple Products if necessary • Properly handle/resolve customer complaints & concerns in both pre & after-sale transactions • Train & help fellow Front-liner to level up their technical skills • Effectively man all daily internal and external communications related to customer product/s repair activities • Reports daily activity to the immediate supervisor every end of the business day Show less