Experience

23andMe

• United States
• Biotechnology Research
• 400 - 500 Employee

• UX Researcher

  • Sep 2021 - May 2023

  • Functioned as an integral part of a cross-functional CI/UX research team to champion user-centricity throughout the product development process and engage stakeholders across the company. • Took ownership of end-to-end research for 12+ projects, employing qualitative methodologies to improve the user experience. • Conducted extensive qualitative tests, involving 300+ participants across 100+ hours, encompassing interviews, usability tests, A/B tests, card sorts, tree testing, and diary… Show more • Functioned as an integral part of a cross-functional CI/UX research team to champion user-centricity throughout the product development process and engage stakeholders across the company. • Took ownership of end-to-end research for 12+ projects, employing qualitative methodologies to improve the user experience. • Conducted extensive qualitative tests, involving 300+ participants across 100+ hours, encompassing interviews, usability tests, A/B tests, card sorts, tree testing, and diary studies. • Led 2 UX research projects focusing on under-represented minority groups, providing valuable insights for diversity, equity, and inclusion efforts and gaining insights into their research participation motivations and barriers. • Played a key role in a major new product testing initiative, contributing to initial design decisions and shaping the future of the product based on user feedback.

• User Experience Research Intern

  • Jun 2021 - Aug 2021

  • Developed, led, analyzed, and reported on a 10-12 week longitudinal qualitative study on the new customer experience and onboarding process at 23andMe. • Led 2 follow up studies to the longitudinal qualitative review, semi-structured qualitative interviews and an A/B test, to shed more light on additional areas of inquiry into the new customer experience post-onboarding and to test alternative pathing in a portion of the onboarding process identified as a pain point both in the original… Show more • Developed, led, analyzed, and reported on a 10-12 week longitudinal qualitative study on the new customer experience and onboarding process at 23andMe. • Led 2 follow up studies to the longitudinal qualitative review, semi-structured qualitative interviews and an A/B test, to shed more light on additional areas of inquiry into the new customer experience post-onboarding and to test alternative pathing in a portion of the onboarding process identified as a pain point both in the original study and in collaboration with a UX design review of the process, respectively. • Collaborated with Design team and UX research lead on additional work and day-to-day efforts.



San Diego State University

• United States
• Higher Education
• 700 & Above Employee

• Graduate Researcher

  • Aug 2020 - May 2022

  • Led quantitative research efforts in and on behalf of Dr. Jean Twenge’s research lab, focusing on a wide range of experimental and investigative research techniques utilizing multilevel modeling, factor analysis, multivariate statistics, time series analyses, and APC modeling. • Responsible for data management, analysis, modeling, visualization, and report writing. • Utilized a variety of research tools including R, Python, SPSS, MPlus, and Excel. • Ultimately produced 4 academic… Show more • Led quantitative research efforts in and on behalf of Dr. Jean Twenge’s research lab, focusing on a wide range of experimental and investigative research techniques utilizing multilevel modeling, factor analysis, multivariate statistics, time series analyses, and APC modeling. • Responsible for data management, analysis, modeling, visualization, and report writing. • Utilized a variety of research tools including R, Python, SPSS, MPlus, and Excel. • Ultimately produced 4 academic publications including some lead authorships.

• Graduate Assistant/Teaching Assistant

  • Aug 2020 - May 2022

  Coordinated and assisted in managing 4 different academic courses as either a graduate assistant or teaching assistant.



Coding Mind Academy

• United States
• Education
• 100 - 200 Employee

• UX/UI Consultant

  • Mar 2020 - Mar 2021

  UX researcher with Coding Minds Academy. Utilizes a mixed methods approach focused on embedding the user within the product and enhancing the usability. UX researcher with Coding Minds Academy. Utilizes a mixed methods approach focused on embedding the user within the product and enhancing the usability.



University of Pennsylvania School of Medicine

• Higher Education
• 700 & Above Employee

• Clinical Research Coordinator

  • Feb 2019 - Jun 2020



University of Delaware

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Feb 2017 - Jun 2018