Experience

Rock Central

• United States
• Information Technology & Services
• 200 - 300 Employee

• Senior Product Owner

  • Oct 2020 - Present



Ally

• United States
• Financial Services
• 700 & Above Employee

• Manager, ServiceNow

  • Sep 2018 - Oct 2020

  Implemented the ServiceNow Agile module and adopted the Agile development philosophy for my platform team. We consistently publish twenty-five stories in our two-week sprints that, annually, comprise 85% new features, improvements, or restoration to “out of box” functionality. Completed upgrades from Jakarta to London (2019) and London to New York (2020). Owner of IT Service Management (Asset, Incident, Problem, Change, Service Catalog), IT Business Management (Application Portfolio Management, Agile Development), IT Operations Management (Discovery, Service Mapping), and Performance Analytics.



Farmington Soccer Club

• Farmington, MI

• President and Coach

  • Aug 2009 - Feb 2020

  President: 2014 - Present Responsible for approximately 500 players (ages 6 to 18) on about 25 teams. Accountable to nearly 75 volunteer coaches and managers, as well as the parents of players. Collaborate with passionate Board of Directors and have instituted: Electronic registration, Offseason training free to players, Offseason camps with our affiliation with Challenger Sports, Adoption of updated set of ByLaws, Updated website presence with our affiliation with Blue Sombrero. Coach: 2009 - Present USSF Level D (State) Certified, USSF Level E Certified Girls Soccer: WSSL Recreation/Development level competitive play 2009-2010, WSSL Select level competitive play, 2010-2014, MSPSP Premier level competitive play, 2015 - Present. Boys Soccer: WSSL Recreation/Development level competitive play 2011-12, WSSL Select level competitive play, 2012-13.



FCA Fiat Chrysler Automobiles

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Process Specialist

  • Sep 2014 - Sep 2018

  Change Management Process DevelopmentFCA is using the modules of demand, enhancement, and change for its change management process. Provide region-specific “as is” change management process for application and architecture/infrastructure items. Attended a focused global workshop in Italy as the NAFTA representative where we produced the drafted the change management process that was later became the globally adopted process by FCA’s Information and Communication Technology organization.CMDB/SACM Configuration and SetupFCA uses the ServiceNow CMDB to support the modules of incident, problem, and request fulfillment. The CMDB consists of the majority of items owned, managed, used by FCA. Provided region-specific “as is” definitions of “configuration items” and their usage. Collaborated with peer specialists from the other three regions (LATAM, APAC, EMEA) to develop the framework of a CMDB philosophy and item hierarchy.Incident, Problem, and Request Fulfillment Process SupportCollaborated with peer specialists to develop sue case testing, user acceptance scenarios, and training narratives. Acted as part of the quality assurance team to identify defects prior to the release of the global solution. Acted as a member of global support team providing initial contact, triage, and investigation for questions during the first week of the project’s implementation.

• Systems Analyst - PeopleSoft HR

  • Mar 2009 - Sep 2014

  Create Business Requirement Documentation based on customer/colleague requests (planned work) and tickets (unplanned work). Interface with OffShore (India) development team to assure their understanding of requirements. Perform and document unit/system testing of all developed items. Coordinate/manage and provide weekly status updates for our "work list" with a) OffShore, b) management, c) customers/colleagues.



Daimler Chrysler

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Systems Analyst - PeopleSoft

  • 2005 - Mar 2009

  Analyzed production Application Engine, SQR, and PeopleCode programming. Identified adjustments designed to improve code management and performance improvement. Designed table structures and relationships to support client’s unique business requirements. Designed, built, and tested data scrambling routine to reduce risk of privacy violations in non-production environments. Fields included all NAME variants, BIRTH DATE, all ADDRESS components, and all PHONE NUMBER components. Analyzed production Application Engine, SQR, and PeopleCode programming. Identified adjustments designed to improve code management and performance improvement. Designed table structures and relationships to support client’s unique business requirements. Designed, built, and tested data scrambling routine to reduce risk of privacy violations in non-production environments. Fields included all NAME variants, BIRTH DATE, all ADDRESS components, and all PHONE NUMBER components.



Ford Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Technical Lead - PeopleSoft

  • 2002 - 2004

  Provided technical guidance for a six-member development team in the creation of a custom module related to Benefit Vendor Billing which included creation of custom fields, records, pages, and SQR/SQC programming. Identified synergies leading to the creation of shared SQCs to reduce build and test effort. Conceptualized record structure and report template intended to maintain detailed information of process execution while significantly reducing design/build effort. Developed integration strategy with internal systems utilizing PeopleSoft integration tools to facilitate data coordination across multiple applications. Investigated and documented current and future state business processes. Assisted Project Manager in the development of project plans for client's Analysis and Build stages. Provided impact analysis of client change requests to project plan.



Blue Cross Blue Shield of Michigan

• United States
• Insurance
• 700 & Above Employee

• Technical Lead

  • 2001 - 2002

  Performed interviews for onsite positions and developed staffing plans as one of the primary resources utilized to create Compuware’s response of the original RFP from Blue Cross Blue Shield of Michigan. Served as Project Coordinator until project management was identified and oriented, and then continued to be a key advisor regarding the nuances of a PeopleSoft project. Developed and implemented detailed project plan for the conversion of client’s legacy systems to PeopleSoft’s AM, AP, and PO modules. Provided ongoing status updates regarding work progress to client and project management. Participated in many standing client meetings and was involved with project from beginning to Go-Live. Developed scope and procedures regarding the data migration efforts of Blue Cross Blue Shield and Blue Care Network shared objects. Performed various levels of triage for found defects during testing phases of the project.



University of Michigan

• United States
• Higher Education
• 700 & Above Employee

• Technical Lead - PeopleSoft

  • 1999 - 2000

  Developed and maintained inventory of more than sixty programs employed for the conversion of student records into PeopleSoft. Re-designed and implemented conversion of student academic history and structure based on specifications provided by the client. Responsible for direction of up to twenty resources (functional and technical, client and consultant). Provided basic training of client/contract staff regarding SQR, SQL, PeopleTools, and PeopleCode. Developed high level processing logic for SQR and PeopleCode development to be implemented by technical staff. Provided ‘best practices’ consultation during design and development phases. Worked as quality assurance agent for SQR programming and helped diagnose errant processes.



Henry Ford Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Programmer

  • 1998 - 1999

  Installed PeopleSoft successfully at Henry Ford Health System. Transcribed functional specifications to technical requirement documentation for PeopleSoft HRMS development. Developed and maintained programs used to load data into PeopleSoft HRMS from Dun & Bradstreet’s E Series. Wrote program to produce audit reports detailing rows processed. Developed and wrote exception value reporting and error trapping process. Developed critical processes including client customized loading of ‘PaySheets’ records from customized Time and Labor data using SQR. Customized PeopleSoft supplied reports according to client functional specifications, including addition of dynamic graphics to Benefit Enrollment/Confirmation forms for the Benefit Administration module. Developed and implemented log system used to track issues and resolutions using PeopleTools and SQR. Screened applicants for technical knowledge of PeopleSoft HRMS and SQR.