Senior Technical Program Manager

• Jul 2022 - Present

Program Manager

• Feb 2018 - Sep 2021

• Managed an international team of 30 software developers, customer support, and QA • Managed new product development using agile methodologies to include overseeing release sprints, internal meetings, as well as client-facing custom work • Developed and iterated on processes and workflows for the QA, dev, and support teams which led to faster iterations with less technical debt • Served as key client liaison for enterprise-level customers with consistent high levels of satisfaction. Clients had a retention rate of 70% • Administered the internal workings of all Atlassian products as well as the day-to-day workflow of 50+ Jira projects • Migrated and consolidated three document management systems that encompassed all corporate assets and documentation Show less

Freelance Project Manager/Designer

• Aug 2014 - Feb 2018

• Implementation management of websites and software • Team Management • QA • Web Design • Editing/Proofreading • Implementation management of websites and software • Team Management • QA • Web Design • Editing/Proofreading

Project Manager

• Aug 2014 - Feb 2017

• Built and managed a team of 150 remote workers located across 5 agencies in Asia and managed developers to improve the platform in 2-4 week sprints over a 2 year period • Expanded the data collection team from 2 initial workers to 50 workers • Developed standardized processes and ran data analysis and quality reports that led to a 30-35% increase in worker productivity • Built and managed a team of 150 remote workers located across 5 agencies in Asia and managed developers to improve the platform in 2-4 week sprints over a 2 year period • Expanded the data collection team from 2 initial workers to 50 workers • Developed standardized processes and ran data analysis and quality reports that led to a 30-35% increase in worker productivity

Event Operations Manager

• Apr 2013 - Nov 2016

• Helped develop a proposal for the creation of 4 yearly events, approved in 2013 • Directed and produced events 4 times a year and managed teams of up to 25 volunteers • Designed and managed a SQL database backend for events and off-season projects • Managed budgets for a 150-person organization • Helped develop a proposal for the creation of 4 yearly events, approved in 2013 • Directed and produced events 4 times a year and managed teams of up to 25 volunteers • Designed and managed a SQL database backend for events and off-season projects • Managed budgets for a 150-person organization

Project Manager

• Aug 2015 - Oct 2016

• Led projects, serving as liaison between clients, developers, sales managers, and designers from across the world to create more than 40 websites • Recruited and managed a team of 25 remote global designers • Led rapid sprints using Agile methodologies for high profile projects, delivering finished products in under 2 weeks • Implemented Content Management Systems such as: Webflow, WordPress, and SquareSpace • Led projects, serving as liaison between clients, developers, sales managers, and designers from across the world to create more than 40 websites • Recruited and managed a team of 25 remote global designers • Led rapid sprints using Agile methodologies for high profile projects, delivering finished products in under 2 weeks • Implemented Content Management Systems such as: Webflow, WordPress, and SquareSpace

Technical Communication Specialist

• Nov 2011 - Mar 2012

• Served as primary contact to troubleshoot questions about functionality with customers and researched various finance systems to find answers • Wrote documentation for issues and enhancements to the system in support of releases • Created improved document layouts for release notes and documentation for customers • Served as primary contact to troubleshoot questions about functionality with customers and researched various finance systems to find answers • Wrote documentation for issues and enhancements to the system in support of releases • Created improved document layouts for release notes and documentation for customers

Data Aggregation Engineer

• Sep 2008 - Mar 2011

• Researched, modeled, created, and curated semantic databases that were implemented in customer systems and for demonstration purposes • Managed a four person team that maintained 20 semantic databases • Provided weekly software training and support for customer self-reliance • Documented, tracked, and collaborated with QA and developers for weekly software releases, increasing product efficacy • Mastered a proprietary database program and acquired expertise in its query language Show less