Experience

Stamford American International School, Singapore

• Singapore
• Education Administration Programs
• 300 - 400 Employee

• Manager

  • Oct 2017 - Present



Asian Tigers Group

• Hong Kong
• Truck Transportation
• 100 - 200 Employee

• Relocation Consultant

  • Jun 2016 - Sep 2017



Gardens by the Bay

• Singapore
• Travel Arrangements
• 200 - 300 Employee

• Manager, Visitor Services

  • Jan 2012 - 2015

  Pioneer team member who assisted in setting up the operational aspects of the Information Counters at Visitor Services Department Feedback Management System 1. Handled the Feedback Management System for all departments Compliments Complaints 2. Ensure that feedback is replied to within 3 working days 3. Ensure that service recovery is accorded to customers in a timely manner 4. Issue complimentary tickets when required Visitor Information Counters 1. Facilitated the set-up of 3 Visitor Information Counters prior to the opening of Gardens by the Bay 2. Ensured staff are equipped to manage the Visitor Information counters 3. Conducted Customer Service training to all Visitor Services staff 4. Manage the daily operations of the Visitor Information counters 5. Manage the sales of various products at the counters (audio guide, trail maps, wheelchairs & strollers) 6. Prepare the customer service training manual 7. Prepare monthly roster for the Visitor Information Team 8. Provide assistance when required for VIP visits Interactive Voice Response (IVR) Telephone System 1. Facilitated the set-up of Interactive Voice Response (IVR) Telephone System 2. Prepare monthly report (call statistics) for various departments (Business, Education, Ticketing, Corporate Communication, Visitor Services & Online Ticketing) Online Ticketing 1. Manage Online Ticketing 2. Ensure that enquiry on refunds are managed 3. Check the system to ensure that order entries have been accurately created 4. Create order entry for customer whose order was not created but payment had been collected 5. Extract emails for customers who keyed in wrong email or did not receive the email. 6. Liaise with Finance dept on month-end variance issues. 7. Keep an updated spreadsheet on Online refunds & Web Variances. 8. Ensure slides on events/dome closure/flower field displays are created and uploaded on the ticketing/info counter TV screens. Show less