Experience

Shores Financial LLC

• United States
• Financial Services
• 1 - 100 Employee

• Senior Information Technology Business System Analyst

  • Nov 2022 - Present

  Fort Mill, South Carolina, United States

• Technology Consultant

  • Apr 2021 - Nov 2022

  Fort Mill, South Carolina, United States LPL technology consultants analyze LPL Advisor Offices technology usage to ensure it meets their business objectives. Their primary duties include analyzing and diagnosing a company's technology infrastructure and understanding an advisor's business needs by capturing feedback. We work with LPL developers regarding designing and implementing a technology solution. ~~ I am the TSHD Leader for Move Money 2.0. We have moved from IFS to Appway for ease of doing business. My… Show more LPL technology consultants analyze LPL Advisor Offices technology usage to ensure it meets their business objectives. Their primary duties include analyzing and diagnosing a company's technology infrastructure and understanding an advisor's business needs by capturing feedback. We work with LPL developers regarding designing and implementing a technology solution. ~~ I am the TSHD Leader for Move Money 2.0. We have moved from IFS to Appway for ease of doing business. My deliverables for this project are as follows: - Create Training Materials Tailored for TSHD - Train the Trainers - Test Release Stories - Attend Meetings Current Frame Work for Move Money 2.0 [x] ACH [ ] Journal [ ] Wire [ ] Check

• Associate Technical Support Representative

  • Oct 2019 - Apr 2021

  Fort Mill, South Carolina As an Associate Technical Support Representative (I am part of the Level 2 Core Team), I research issues that our Frontline Service Professionals (SPs) send up in the form of escalations. Escalations consist of issues or errors with the LPL core program, Clientworks. I take these escalations and research with our developers to see if we can provide workarounds to our SPs, advisors, and assistants until our developers resolve the issue. I provide on-demand assistance to SPs in the form… Show more As an Associate Technical Support Representative (I am part of the Level 2 Core Team), I research issues that our Frontline Service Professionals (SPs) send up in the form of escalations. Escalations consist of issues or errors with the LPL core program, Clientworks. I take these escalations and research with our developers to see if we can provide workarounds to our SPs, advisors, and assistants until our developers resolve the issue. I provide on-demand assistance to SPs in the form of group chats that are made specifically for the two Level 2 teams (Core and Empire). SPs can ask questions regarding know production issues, defects, workarounds, or guidance questions regarding the products we support. I work with Project Managers with new products being developed and released into Clientworks. I test and provide feedback on these new products. I ensure that Tech Support (TSHD) gets the correct resources (whether it be manpower and/or training) to support the new products. I have become a Subject Matter Expert for Move Money and for our Equitable (EQA) advisors. I have taught and trained our SPs on how to spot what is a Tech Support issue versus a business issue within the Move Money 1.0 tool and how to walk them through the tool. I also help our SPs who are supporting our Equitable advisors with the differences between LPL Clientworks and EQA Clientworks.

• Technical Support Professional - Frontline

  • Oct 2017 - Oct 2019

  Fort Mill, South Carolina, United States As a Frontline Agent, my job required me to provide technical support to our advisors with all LPL Financial Products. This also included answering advisors' questions and addressing concerns regarding Clientworks support and training; system complication; computer, and software compatibility. I also provided training to our advisors on software functionality, troubleshooting system errors, and connectivity issues.



Twitch

• United States
• Software Development
• 700 & Above Employee

• Twitch Streamer - Affiliate

  • Sep 2019 - Present

  Charlotte, North Carolina, United States I am a video game streamer as a side project to show the viewers of twitch video games I enjoy playing. I received the title of Twitch Affiliate on September 24, 2019 and have been making revenue ever since. ~~ Current Games: + Destiny 2 + Elden Ring + Genshin Impact



Target

• United States
• Retail
• 700 & Above Employee

• Sales Floor Team Lead

  • Nov 2014 - Oct 2017

  Charlotte, NC As a Sales Floor Team Lead, I lead my Target Sales Floor Team Members to be Fast, Fun, and Friendly. I display model guest servicing by insuring guest satisfaction and driving guest loyalties (for example, the Target Red Card and Accessory Attachments). I manage over my work centers (Domestics, Toys, and Electronics) to insure all team members are working at maximum efficiency. Furthermore, I give feedback (recognition, coaching, corrective action, and performance reviews) to all my team… Show more As a Sales Floor Team Lead, I lead my Target Sales Floor Team Members to be Fast, Fun, and Friendly. I display model guest servicing by insuring guest satisfaction and driving guest loyalties (for example, the Target Red Card and Accessory Attachments). I manage over my work centers (Domestics, Toys, and Electronics) to insure all team members are working at maximum efficiency. Furthermore, I give feedback (recognition, coaching, corrective action, and performance reviews) to all my team members on performance. I drive in-stocks by ensuring all merchandise in my work centers are well zoned and set to planogram. This also mean researching stock to keep minimal outs. ~~ I have taken on the additional responsibility of being the store's digital adviser. My tasks include that all MyDevices, which are iPod Touches, are updated with the newest versions of applications. This includes the MyWork, Cartwheel, Target, etc. I also check on the other devices in the store as well, like the iPads and other iPod Touches used for guest registries. If something goes astray, I have to take the responsibility of communicating those problems to corporate and finding ways resolving them (problems).

• Sales Floor Team Member- Electronics

  • Nov 2013 - Nov 2014

  Charlotte, North Carolina Area As a Team Member, I assist guests, express my knowledge on products within the store (mainly in the electronics department), work register, money handling, sign guests up for the Target Red Card, get attachments (bumping the basket), keep my zone neat and organized for guests and team members. I have also completed my interview to become a Team Lead. I'm on the bench awaiting a Team Lead opening that I can fill.



PMS | H2O Clan

• League of Legends Practice Captain

  • Nov 2013 - Apr 2015

  As a practice captain, I help the PMS | H2O Clan with hosting practice at least once a week for anyone in the League of Legends division who wants to play the game with fellow clan members. During practice, I make sure clan members are staying within the rules set out by the clan and keep the practice fun. Its a way for us who want to get better at the game and trade knowledge on what we should or shouldn't do during matches.

• Recruitment Manager

  • May 2014 - Mar 2015

  Within our League of Legend division, I help coordinate events to break away from our normal practice. We have mixers (playing with our divisions), 1 vs 1 tournaments, movie night, etc. It is also my job to help promote our division on external forums for example like the one on the League of Legends main website. This is to help get more recruits to join.



World Market

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2013 - Oct 2013

  Charlotte, North Carolina Area As a Sales Associate,I assist customers, express knowledge on the various products within the store, work register, money handling, sign customers up with the World Explorer program, keep the store neat and organized.



GameStop

• United States
• Retail
• 700 & Above Employee

• Senior Game Advisor

  • Jan 2013 - Sep 2013

  Charlotte, North Carolina Area As a Senior Game Advisor, Third Key, I assist my store manager on managing the store from opening to closing. I keep up with inventory by doing regular inventory checks, and assist Game Advisors on the floor. I assist customers, express knowledge on video games and video game systems, work register, maintaining meeting a quota, and keep store organized. I also trained Game Advisors and test their knowledge about their job and the company itself.

• Game Advisor

  • Sep 2011 - Dec 2012

  Charlotte, North Carolina Area As a Game Advisor, I assist customers, express knowledge on video games and video game systems, work register, and keep store organized.



Pink and Blue

• Sales Associate/Third Key

  • Mar 2010 - Dec 2010

  Charlotte, North Carolina Area As a Sale Associate, I opened and close store, completed deposits, expressed knowledge for multiple products, assisted customers, handled register, and handled money.



GameStop

• United States
• Retail
• 700 & Above Employee

• Game Advisor

  • Nov 2009 - Jan 2010

  I assist customers with anything game related (hardware or software), express knowledge of video games and systems, handle register, and keep store organized.



St. John Neumann Roman Catholic Church

• Religious Institutions
• 1 - 100 Employee

• Choir Member

  • Aug 2008 - Jun 2009

  Matthews, North Carolina As a member of the choir, I had to attend daily practice and sing for the youth group mass every Sunday evening.

• Sunday School Teacher Assistant

  • Aug 2007 - May 2009

  Matthews, North Carolina As a Sunday School Teacher Assistant, I assisted the main teacher on teaching students the importance of faith in students life and the history of the Roman Catholic Church and Bible. We used methods like basic question and answer, singing, artistic projects, lecture, storytelling, and mini performances.

• Vocation Bible School

  • Jun 2008 - Jul 2008

  Matthews, North Carolina I helped the church out during the summer in teaching lessons from selected bible passages for students. We used teaching methods like song and dance, storytelling, acting, and show and tell.



David W. Butler High School

• S-1 Adjutant

  • Aug 2007 - Jun 2009

  Matthews, North Carolina As the S-1 Adjutant, I maintained all cadet personnel information (personal, school, rank, and awards), JUMS (Joint Unit Management System) and physical profiles making sure it was up to date for other staff personnel and teachers, recorded action items and conducted staff and award ceremony meetings, conducted award and promotions ceremonies. I also coordinated with other staff personnel to meet deadlines for ceremonies, meets (drill team, orienteering teaming, etc.), performances, and… Show more As the S-1 Adjutant, I maintained all cadet personnel information (personal, school, rank, and awards), JUMS (Joint Unit Management System) and physical profiles making sure it was up to date for other staff personnel and teachers, recorded action items and conducted staff and award ceremony meetings, conducted award and promotions ceremonies. I also coordinated with other staff personnel to meet deadlines for ceremonies, meets (drill team, orienteering teaming, etc.), performances, and our end of the year inspection. I maintained power point presentations as well. I have conducted classes within the program to teach cadets importance of money, college, and work. Show less