Experience

CENTURION HOLIDAY TOURS

• Real Estate
• 1 - 100 Employee

• Branch Manager

  • Apr 2017 - Present

  As Branch Manager it is my responsibility for coordinating and overseeing all branch operations, including staff hiring, training, and supervision. I did appropriate strategies to increase productivity and performance levels in order to achieve the branch’s financial targets.Furthermore, besides my managerial duties, I’m also responsible for attracting new customers and partners, as well as retaining the already existing ones. As Branch Manager it is my responsibility for coordinating and overseeing all branch operations, including staff hiring, training, and supervision. I did appropriate strategies to increase productivity and performance levels in order to achieve the branch’s financial targets.Furthermore, besides my managerial duties, I’m also responsible for attracting new customers and partners, as well as retaining the already existing ones.



Katanga Parking Services

• Operations Manager

  • Jul 2004 - Sep 2010

  Operating Context: Katanga Parking Services is an executive parking service available at all major airports in South Africa. They also manage the public parking at Cape Town Int. airportMy role: Driving operational improvements, maximising the value of the asset base while ensuring a tight control on operational costs. Responsible for monitoring and continually improving standards of performance and quality within the operation. The key aspects to this role involved: • Project Management & Industrial relations, including all staff relations and disciplinary matters • Managing, conducting orientation and training for all new employees on the organisations policies, procedures and programmes and staff management • Management of the call centre staff, including work and travel rosters • Establishing a recruiting, testing and interviewing program; counselling managers on candidate selection, recommending changes • Managing human resource compliance in line with Group’s standard operational procedures • Maintaining historical human resource records by designing a filing and retrieval system• Promotion of marketing incentives • Finance: Credit Control, retrieval of outstanding funds, banking • Client management, liaison with valued clients of the organization, customer care and relations – ensuring high level of service is maintained throughout all aspects of the business • Building relationships with important suppliers, including the landlord (Airports Company South Africa, Cape Town)• Inventory Management, including staff uniforms, all vehicle cleaning materials and protective gear • Site Maintenance • Event management and planning • Allocation of resources • Compliance reporting to senior management • Staff Development• Supervision of the valet service and car park division