Customer Project and Relationship Manager

• Nov 2020 - Present

We develop booking and dispatch software for the Taxi and Private Hire industry. Transform how you do business with a true technology partner. Our platform delivers a superior experience for call takers, controllers, drivers and passengers. Reduce your operational costs, increase efficiency through automation, resulting in happier drivers and happier customers. We develop booking and dispatch software for the Taxi and Private Hire industry. Transform how you do business with a true technology partner. Our platform delivers a superior experience for call takers, controllers, drivers and passengers. Reduce your operational costs, increase efficiency through automation, resulting in happier drivers and happier customers.

Warehouse Operative Team Leader

• May 2020 - Nov 2020

Pricecheck is an award-winning international wholesaler and distributor of fast-moving consumer goods to a broad range of customers in over 80 countries. During my time here I was working primarily in the contract packing department preparing packages and orders to be dispatched to them in time of their deadlines.As well as this, I took the responsibility to become a team leader to coordinate my assigned team, and to ensure the products are being prepared and up to the Pricecheck standards by each individual.

Customer Project and Relationship Manager

• Apr 2017 - Mar 2020

After showing my initiative, organisational skills and a high interest for the business, I was promoted to Project Manager. Since then, I have been overseeing the process required for customers to move their entire business onto brand new platforms primarily in the taxi industry in the United Kingdom, Ireland, United States, Canada and Australia.In March 2020, I was unfortunately made redundant due to the COVID-19 Pandemic.

Support and Installations Technician

• Oct 2016 - Apr 2017

My main responsibility within this role began with installing and managing office computer networks involving the configuration of Draytek Routers, installing devices using managed and unmanaged switches and cat5 structured cabling. These customers ranged between SOHO and Enterprise level networks using several internet connections including Leased Lines, GEA, FTTC and 4G SIM failover solutions.

Dispatch Operative

• Jul 2014 - Oct 2016

I started at City Taxis as a Telephonist on a part time basis in 2013, however after shortly moving to a full time position and showing my hunger to learn and develop, I was promoted to a Dispatcher specialising in Executive Travel, Airport Transfers, Patient Transport for the NHS, School Runs and overseeing the fair dispatch of work to almost 2000 vehicles across 5 cities.

Call Centre Administrator

• Sep 2013 - Jul 2014

Fire Service Cadet Instructor

• Jun 2008 - Aug 2013

I've volunteered for the South Yorkshire Fire Service as a Fire Cadet Instructor based at Darnall Fire Station in Sheffield. Tasks included team building, drill exercises, simulations and representing the service at events such as the Annual South Yorkshire Fire & Rescue Awards Ceremony. I've also been credited for my work by being chosen to represent South Yorkshire at the Fire Services Youth Training Association Forum. I've volunteered for the South Yorkshire Fire Service as a Fire Cadet Instructor based at Darnall Fire Station in Sheffield. Tasks included team building, drill exercises, simulations and representing the service at events such as the Annual South Yorkshire Fire & Rescue Awards Ceremony. I've also been credited for my work by being chosen to represent South Yorkshire at the Fire Services Youth Training Association Forum.