Wren’s Club Manager

• Sep 2023 - Present

Fitness Supervisor

• Sep 2022 - Sep 2023

My role involves:• Leading and supervising the fitness team members and assisting the wellness manager with the running of the gym;• Scheduling and delivering personal training sessions to members and guests;• Overseeing the operations of the studio including classes and corporate events;• Supporting the spa membership team with corporate client/members events; and• Acting as the spa duty manager when required overseeing the spa and gym operations.

Fitness Instructor/Personal Trainer

• Sep 2021 - Sep 2022

Resort Activities Coordinator

• May 2021 - Sep 2021

Key roles and responsibilities include: • Delivering activities (archery, laser clay pigeon shooting and the Segway experience) to a number of hotel residents and external guests;• Taking enquiry calls and emails, arranging and organising reservations for activities; • Planning and scheduling future activities and events; and • Acting as shift leading, responsible for other casual staff members.

Bar Staff

• Sep 2019 - Apr 2021

I’ve been working at Pitcher and Piano as a member of the bar/restaurant team whilst doing my degree at the University of Winchester. The restaurant environment differs depending on the season. Working for this company has developed my experience and skills on how to provide the best customer/guest experience. My responsibilities include: •Making cocktails and other beverages which exceed customer’s expectations. •Taking responsibility for hosting guests at a number of tables and providing a positive client experience. •Handling of food and full understanding of EAP (emergency action plan) in situations where guests have allergies. Show less

Fitness Instructor

• Apr 2019 - Sep 2020

I work in a recently refurbished gym with the exercise equipment supplied by Techno Gym and Matrix Fitness. Working for Inspire All (Bushey Grove Leisure Centre) has further developed my skills in understanding the fitness needs of members and guests and being able to give them tailored advice. My responsibilities include: •Gym tutorials for beginners and program writing for members. •Providing a high standard of customer service to members and guests. •Making sure the cleanliness of the gym is to a high standard in accordance with company guidelines. •Teaching of gym floor classes suited to the age group categories. Overall, my time working in this area of fitness and hospitality has allowed me to have a further understanding of working with members/guests to improve their fitness and health, and also to provide a satisfactory exercise environment. Show less

Lifeguard

• May 2018 - Jun 2020

I work in a 5 star hotel environment over the summer in the Spa and Leisure team. Working in a 5 star industry is a really good experience where I developed my interpersonal and communication skills. My responsibilities include: Completing daily processes for the smooth running of the department. Recording accurate results and information to comply with health and safety requirement. Adhering to all standard operating procedures to comply with company standards. Ensuring that members/guests were satisfied. Acting as a qualified first aider attending incidents when guests required treatment. Overall, my time working for a high profile quality company gave me the chance to understand the meaning of providing the best customer service. Show less