Experience

PhilipAlexander Estate Agents

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Head of Property Management

  • Oct 2020 - Present



ACORN PROPERTIES MANAGEMENT COMPANY LIMITED

• United Kingdom
• Real Estate

• Senior Property Manager

  • Jan 2018 - Oct 2020

  • Working as part of the corporate team and managing a large portfolio.• Invoice authorisation.• Organsing gas safety certificates, section 8s, section 21s, EPC’s, overseeing works and creating reports.• Carrying out regular property inspections.• Working closely with Estate Management to ensure regular maintenance of the block.• Managing all sections my portfolio including: rent collect, renewals, terminations, customer services, maintenance, inspections, certificates and council tax.• Strategic communication and leadership skills.• Currently studying for ARLA’s.• Team coordinator.• Conflict management.



Freshwater Group Of Companies

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Residential Property Manager

  • Sep 2016 - May 2017

  Temporary contractDuties include:-• Relationship building with contractors and tenants• Processing invoices using Lexmark software• Identifying suitable contractors for repairs and managing the process • Resolving complaints from start to finish and writing up complaint reports• Daily usage of the Wow & Horizon software system• Managing insurance claims following company policy • Processing and completing administration duties• Regular use of Microsoft Excel, Outlook, Access, PowerPoint and Publisher • Monitor and exceed daily / weekly targets• Communicate effectively with external and internal departments• Ensure that the property files are up to date and in the correct order



AEElkins

• Resident Liaison Officer

  • Jan 2015 - Aug 2016

  Duties include:-• Processing and completing administration duties• Organised Asbestos subcontractors to remove asbestos within properties.• Handle complaints on site from tenants and contractors. • Communicate effectively with external and internal departments.• Arrange appointments for survey and construction work.• Maintained and monitor customer satisfaction data from telephone surveys .• Liaise with tenants by telephone, email and post to plan future works.• Regular use of Microsoft Excel, Outlook, Access, Powerpoint and Publisher. • Achieve and exceed targets



Lakehouse

• Real Estate

• Resident Liaison Officer

  • May 2011 - Sep 2014

• Photovoltaic Designer

  • Feb 2009 - May 2011