Experience

Johnson Bros. Roll Forming Co.

• United States
• Mining
• 1 - 100 Employee

• Inside Sales Account Representative

  • Feb 2022 - Present



Nelsen Steel Company

• Mining
• 1 - 100 Employee

• Account Manager

  • Mar 2020 - Feb 2022

  - Communicating with clients to ensure that all their needs are understood and addressed.- Building strong client relationships to maintain old business and acquire new customers.- Collaborating with various internal departments to ensure that they fulfill all customer requests.- Resolving complaints and keeping track of all processes that pertain to the client’s desires. - Acting as the client’s representative in a firm to ensure that their demands are met with a focus onimproving the customer experience.- Collecting and analyzing data concerning consumer behavior to understand changing needs.



TC Industries, Inc.

• United States
• Mining
• 1 - 100 Employee

• Inside Sales Representative at TC Industries, Inc.

  • May 2018 - Mar 2020

  Current Position Responsibilities: -Be primary liaison between the company and the customer/prospect.-Assist customers/prospects with sales inquires, complaints, pricing, order/change order status and related areas.-Review customer orders and inquires to identify requirements relevant to the company.-Maintain information regarding customer orders, schedules, status, and inventory in company ERP system.-Coordinate with other departments to ensure customer requirements and on time delivery expectations are met.-Handle all customer contact - phone, email, and in person in a professional, courteous, and timely manner.-Be primary point of contact for specific customer accounts, as well as coordinate visits independently and maintain sales reports in company ERP system in order to maintain customer satisfaction.

• Sales Support Specialist

  • Sep 2015 - May 2018

  Current Position Responsibilities:-Manage paperwork flow of customer purchase orders and enter sales orders into company ERP system-Communicate with customers to resolve issues related to order process and assist clientele as needed-Initiate and coordinate the part creation process using company ERP system-Process purchase requisitions for raw material to support specific customer programs-Work with shipping and receiving team to resolve any discrepancies in receiving process and ensure customer satisfaction-Create, update, and maintain sales related work instructions and quality system documentation as needed-Prepare spreadsheets and organize data to support commercial company activities-Prepare spreadsheets and organize data related to key sales metrics and customer sales histories.-Coordinate interdepartmentally to ensure customer needs are fulfilled

• Quality Inspector

  • May 2013 - Aug 2015

  Quality Inspector Responsibilities:-Perform final inspections for product conformance to purchase order and record test data in company ERP system.-Identify non-conforming product and report results.-Maintain product non-conformance reports through completion.-Communicate with subcontracted laboratories used for testing.-Ship customer samples as needed.-Participate in maintenance of production floor QC document system.-Perform other quality control assignments as needed.-Perform data entry of quality and metallurgical data into various databases.-Prepare and test samples as needed by on site testing center.-For this position, all licenses/certifications for use of overhead crane, forklift, and combi-lifts were achieved and maintained.The Final Inspector position is classified under the shipping and receiving department/operations and Final Inspector is additionally responsible to operate/perform/maintain the following:-Combi-Lift, forklift, hoists, overhead crane, table saw, hand-held scanner, two way radio, as well as locating and moving material, proper stacking of material in storage yard, unloading material from trucks and railcars, identifying material, checking and maintaining proper fluid levels of vehicles used, refueling vehicles as necessary and/or reporting issues with said vehicle as necessary.

• Heat Treat Operator/Tester

  • May 2011 - Apr 2013

  Heat Treat Operator Responsibilities:-Work from schedule to determine material requirements, locate material and arrange for material to be moved by crane to furnace area.-Make furnace temp settings, load material onto furnace feed rolls, monitor furnace operation.-Maintain and monitor quench tank operation using proper procedures.-Submit first to bar quality control to ensure specifications have been met. -Maintain identity of material in process. -Move treated material to next scheduled operation.-Maintain furnace report records.-Load/Unload additional furnaces.-Operate and act as helper on other equipment as necessary (straighteners/saws). -Clean quench tanks and furnaces.-Load/Unload railcars and flatbed trucks. -Assist on special cleanup and equipment installation/teardown projects.-For this position, all licenses/certifications for use of overhead crane, forklift, and combi-lifts were achieved and maintained.Tester Responsibilities:-Check calibration of hardness tester at start of each shift.-Work from running orders to determine job specifications and sampling instructions.-Arrange for bars to be tested and move bars to area using lifting equipment as necessary.-Grind and polish bars to prepare for hardness test. -Perform hardness check using calibrated scope. -Analyze and record test results as required. -Cut bar samples to perform additional hardness tests as required, number bars for tracking purposes, record data on test sampling form, and drop cut sample in appropriate area for pickup. -Maintain and record test data. -Color code bars if necessary for identification purposes and return bars to original furnace bundle. -For this position, all licenses/certifications for use of overhead crane, forklift, and combi-lifts were achieved and maintained.Required use/maintenance of equipment for Tester position:-Hardness tester, power grinders, hardness scope, forklift, overhead crane, power saw, hoist and cutting/hand tools.



Guitar Center

• Brazil
• Retail

• Drum Department Manager and Sales Associate

  • Jul 2010 - May 2011

  Was made Drum Department Manager after only 3 months of employment.Drum Dep. Manager/Sales Assoc. Responsibilities:-Overseeing staff and sales of drum department-Scheduling, stocking, and tracking inventory.-Maintain excellent customer service skills-Maintain excellent care, up-keep, and organization of department. -Create and maintain promotional displays and organization of inventory during company implemented sale periods.-Report personal and departmental sales metrics and data. -Proper pricing of items required to ensure meeting of daily personal sales goals-Complete call list accordingly to improve customer experience and traffic flow into store-Maintain client relationships to ensure customer satisfaction



OT Construction/Bring IT Plumbing

• Carpenters Apprentice/Plumbing Assistant

  • Jun 2009 - Jul 2010

  Carpenter's Apprentice/Plumbing Assistant Responsibilities:-Knowledge of interior and exterior home building -Wall raising, flooring, framing, drywall installation, roofing, rafters, and sophets-Experienced use, maintenance, and cleaning of all necessary tools -Extensive residential plumbing repair maintenance-Pipe fitting, trench digging, removal and setting of plumbing fixtures-Maintenance of septic systems and installation of sump pump and injector pump basins Carpenter's Apprentice/Plumbing Assistant Responsibilities:-Knowledge of interior and exterior home building -Wall raising, flooring, framing, drywall installation, roofing, rafters, and sophets-Experienced use, maintenance, and cleaning of all necessary tools -Extensive residential plumbing repair maintenance-Pipe fitting, trench digging, removal and setting of plumbing fixtures-Maintenance of septic systems and installation of sump pump and injector pump basins