Experience

Richmond Marketing

• Ireland
• Food & Beverages
• 100 - 200 Employee

• Quality Representative

  • Dec 2018 - Present



Accenture Interactive

• United States
• Advertising Services
• 700 & Above Employee

• Marketing Expert

  • Jan 2018 - Present

  • Working on the Facebook project as an advertising account manager working with a book of business of 150 clients per quarter.• My role involves reaching out to my clients, building a relationship with them, understanding their business and then pitching suitable advertising tools on the Facebook platform to them.• This involves having a good customer approach and being able to listen and understand the needs of savvy advertisers.• This role works strongly around individual and team KPI’s that need to be hit on a daily basis in order to achieve the quarterly goals.• As well as understanding my own targets and goals for the quarter it is also important to understand the client’s needs to help them grow their business so that they continuously want to work with me.• Being a senior agent involves taking on other tasks to assist the team leaders. This may be working with new agents to get them familiarized with the multiple systems and products while coaching them on calls.



permanent tsb

• Ireland
• Banking
• 700 & Above Employee

• Collections Agent

  • May 2017 - Jan 2018

  • Account negotiator in a fast-paced call center in the collections department.• My role involves dealing with customers over the phone helping them when they are in arrears and coming up with a solution to repay their loans.• The role is target driven and reaching targets and KPI’s was crucial.• The role involves using multiple systems at the same time to be able to find records of customers information and to find solutions for any issues these customers may have.• Having the ability to deal with difficult customers and difficult task in a high-pressure environment is a key aspect for the role.



WestCan Scaffolding Inc.

• Scaffolder

  • Sep 2016 - Feb 2017

  1st year apprentice, worked as part of a team constructing scaffolding in Oil, Coal and gas plants as well as city projects where I dealt with a lot of customers and project managers. I encountered and dealt with problems from customers on a daily basis. Responsible for ordering equipment and dealing with the equipment manager daily. 1st year apprentice, worked as part of a team constructing scaffolding in Oil, Coal and gas plants as well as city projects where I dealt with a lot of customers and project managers. I encountered and dealt with problems from customers on a daily basis. Responsible for ordering equipment and dealing with the equipment manager daily.



The Chawke Group

• Ireland
• Hospitality
• 1 - 100 Employee

• Bartender

  • Dec 2010 - May 2016

  Serving food and beverages in busy pub in South Dublin. I dealt with customer's problems and complaints and always looked to satisfy the customer. Responsible for counting the money in the tills, locking up at night, keeping track of stock and dealing with deliveries Serving food and beverages in busy pub in South Dublin. I dealt with customer's problems and complaints and always looked to satisfy the customer. Responsible for counting the money in the tills, locking up at night, keeping track of stock and dealing with deliveries



AXA

• France
• Insurance
• 700 & Above Employee

• Financial Assistant

  • Jun 2015 - Sep 2015



Iarnród Éireann Irish Rail

• Ireland
• Rail Transportation
• 700 & Above Employee

• Environmental planning

  • Jan 2015 - May 2015

  Assistant to the environmental manager, working on the DART expansion and Underground projects. I attended meetings and site visits with engineers and the Dublin city council, which gave me an insight to the process Irish rail went through in planning the expansion. Assistant to the environmental manager, working on the DART expansion and Underground projects. I attended meetings and site visits with engineers and the Dublin city council, which gave me an insight to the process Irish rail went through in planning the expansion.