Experience

Avid Gaming
• Jersey
• Software Development
• 1 - 100 Employee
• Software Quality Assurance Tester

  • Mar 2020 - Present


RBC

• France
• Design Services
• 1 - 100 Employee

• Change Request Coordinator & QA Tester

  • Jul 2017 - Feb 2020

  My role involved the coordination and management of the software change lifecycle within RBC. Such as; Submission, Requirements gathering involving a BSA, Impact Assessments, Quality Assurance, User Acceptance Testing, Deployment, and Post Implementation Review. Additionally, I was responsible for facilitating discussions between the business and the development teams, to ensure that the all requirements are being taking into consideration and that there is clear understanding and cohesion between what the business are requesting and what is developed. The role itself has exposed me to numerous aspects of the business, allowing a larger understanding of the business processes within a large international bank, along with its regulations and compliance. Allowing me to develop my understanding and experience within; IT Service Management, IWF, Agile, QA, BSA, Financial Institutions, as well as common change management coordination practices. Additionally, I have had the opportunity of expanding beyond my role, via external and internal training. An example of this being a manual excel based process tasked I was assigned to for which I wrote a VBA code to automate, which was well received and is currently actively used. I have also been a active member of the QA team, which has involved; QA test case preparation and planning, requirement analysis, data analysis, test execution, defect management and resolution, as well as test automation using keyword driven test design and applications such as HPALM and SIFT, using Jenkins, Selenium and LeanFT as its core frameworks. Overall, this role has currently allowed me to enhance my understanding and experience in many areas, while also allowing the development of skills, such as; Communication, Coordination, Planning, Organization, Attention to Detail, Teamwork, Excel, Visio, on the occasion VBA coding as well as other technical based skills.



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• UKICC Quality Analyst and Change Management

  • Jun 2015 - Aug 2016

  This role required me to work within the service operations team, specifically the change management sector of CIP. This provided the opportunity to with work with a variety of different accounts, while ensuring effective change management is maintained and executed. This role required me to communicate and create a bridge of communication between the central change management sector and the client-side change managers, services coordinators, and service managers. One of my primary responsibility was hosting and running the Major Change Advisory Board and the Technical Change Advisory Board, where I would review the change requests. From here we would discuss with Subject Matter Experts, who ensured the change was technically sound, following this it would be reviewed by client’s side roles, to ensure they were aware and agreed to the change moving forward. Other responsibilities I held were managing and maintaining the task ID, which held all our e-mails, and meetings. This management involved organisation, setting up meetings, removing and adding employees to distribution lists, while replying to queries, requests, and concerns. During my time, I was also responsible for creating new excels, which were more ascetically pleasing and efficient, as well streamlining existing processes, saving time for myself and colleagues. Additionally, I worked in collaborating with a developer, to create a new change management tool. Tasked with hosting and running status update calls, to discuss progress and relay managers’ decisions and desires to the developer, as well as making ad-hoc decisions myself and providing feedback gathered while performing testing on the prototypes.



Royal Antediluvian Order of Buffaloes (RAOB) Social Club

• Lead Bartender

  • May 2012 - Aug 2013

  This was an independent private club that housed the Royal Antediluvian Order of Buffaloes. During my work as a bartender I had to ensure that the clients where receiving my full attention and that I fulfilled their requests, in a time and efficient manner. This didn’t just require me serving drinks and snacks, but also to fulfil their unrequested requirements such as social interaction. I had to learn to socialise and adapt too many different people, from all walks of life, while still ensuring sincerity and interest was being displayed to them at all times. It was my job to make sure they were happy and satisfied with the service and rapport being provided, as well as the establishment itself. It was also my job to ensure operations were running smoothly, after a few weeks working, I was able to pick up regular customers habits and routines through observation. This allowed me to prepare orders before the customer had confronted me themselves. Other skills i gained was refined finance management and till training.