Experience

Cerberus
• Defense and Space Manufacturing
• Application Support Engineer

  • May 2022 - Present


LeaseAccelerator

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Application Support Engineer

  • Nov 2018 - Mar 2022

  My start at LeaseAccelerator was that of a Customer Support Specialist, dealing with incoming tickets and first level triage. I grew myself within my skill set, and made a path for myself to concentrate on the technical side of the issues our customers were experiencing. Through creation of documentation and standard operating procedures, I pitched the idea for a dedicated team that dealt with the more technical issues that our Support team was experiencing, to support both our customers and internal issues. After the acceptance of the idea, and formation of the team, we continued to better ourselves to a point where we went from monitoring data usage, to accessing and making changes to production customer data when it was needed, along with supporting and managing our support databases, which was the most used environment within our company. Our team was recognized for our hard work by proving that we had the skills to take on more complex work, and were pulled from Support into the Engineering umbrella. Show less



Ease Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Support Specialist

  • May 2017 - Oct 2018

  In this role, I took on responsibilities of desktop support, along with duties that would fit into a junior system administration, including managing of 200+ different end points between server blades, laptops, desktops and zero clients. Managing user credentials and access through active directory. In this role, I took on responsibilities of desktop support, along with duties that would fit into a junior system administration, including managing of 200+ different end points between server blades, laptops, desktops and zero clients. Managing user credentials and access through active directory.



Association of American Medical Colleges (AAMC)

• United States
• Higher Education
• 700 & Above Employee

• Client and Technical Support Specialist

  • May 2016 - Nov 2016

  Assisting external users with troubleshooting, problem solving, and over all technical issues while using our web applications. Documented all cases in an orderly fashion, and added case notes to each of them after completion. Also worked on special projects and guides for external users to access and use. • Communicated and escalated new issues to team members, management, and leads. • Supported external users through troubleshooting issues by telephone and e-mail • Participated in the testing of new system improvements and implementation • Documented, tracked, and resolved issues using Salesforce software • Answered in-depth technical, and non technical questions by analyzing client databases and logs, and information gathering. Show less