Experience

One YMCA

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• ICT & Digital Systems Officer

  • Aug 2022 - Present



Beavertown Brewery

• United Kingdom
• Food and Beverage Services
• 100 - 200 Employee

• IT Support Coordinator

  • Dec 2019 - Aug 2022



KPMG

• Canada
• Accounting
• 700 & Above Employee

• Technical Engineer

  • Feb 2019 - Dec 2019



CSP I.T

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Technical Support Engineer

  • Nov 2016 - Feb 2019

  At CSP I worked with hosted environments, providing day to day support for cloud users. I supported Hosted users, this has included printing issues, network issues, account issues, email problems and issues with various 3rd party hosted software. I also gained experience in Office 365 migrations. Migrating clients from Hosted exchange to Office 365 At CSP I worked with hosted environments, providing day to day support for cloud users. I supported Hosted users, this has included printing issues, network issues, account issues, email problems and issues with various 3rd party hosted software. I also gained experience in Office 365 migrations. Migrating clients from Hosted exchange to Office 365



EMIS

• United Kingdom
• Software Development
• 700 & Above Employee

• 1st Line Support Analyst

  • May 2016 - Nov 2016

  At EMIS, I was a 1st Line Support Analyst. I worked in a team of technicians on a service desk, supporting the bespoke software created by EMIS and used by pharmacies throughout the UK and Northern Ireland. Daily, I took calls regarding printing issues, network issues ranging from internet down to router replacements and issues with the software itself. I supported Windows XP and 7. I also strengthened my knowledge of LAN/WAN networks, the understanding and application of ITIL processes Show less



KCA Deutag

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Support Analyst

  • Apr 2012 - May 2016

  I started here as an apprentice. I became a valued member of the IT department, helping with all manner of day to day user problems. I developed many new and valuable skills that have furthered my knowledge in web design, networking and server administration. I had hands on training in Helpdesk Administration. At KCA Deutag, I mainly worked as 1st and 2nd Line Support, ranging from user credential issues, software installations to troubleshooting wider issues. When installing software, I had to use my knowledge of IT licensing using volume licenses. In my day to day work, I used Active Directory, Exchange Management Console and Cisco Call Manager. Show less



Zenos IT Training

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• IT Apprentice

  • Sep 2011 - Apr 2012