Lead Project Manager

• Aug 2021 - Present

Project Management Contractor

• Jul 2020 - Aug 2021

Lead Project Manager

• Dec 2018 - Jul 2020

Project Coordinator

• May 2017 - Dec 2018

Ongoing management of both client and vendor communication while overseeing progress of projects. Write client facing proposals, provide budgetary pricing and mitigate project issues through well structured action plans. Revision and management of project specific documentation for both client facing and internal processes. Consistent work with support teams to meet deadlines, complete technical tasks and streamline process/infrastructure improvements for our clientele and our company.

Procurement

• Dec 2015 - May 2017

Manage quoting, price generation and ordering for our entire client base. In charge of configuring proper specs/peripherals/accessories for various orders. Everything from wireless mouse/keyboard combinations to network server equipment and security appliances. Update and manage credit card reconcile report (twice monthly) that includes an Invoice Audit report and Product Sales Analysis report of all charges to the company credit card in a given period of time.Build a good report with our various vendor reps (Dell, Apple, Meraki, Cisco, VoIP providers and other 3rd party resellers) to compare and present best pricing options to our clients. Monitoring position documentation and actively updating processes when additions/changes are made. Also a part of the Client Operations team and responsible for answering/routing incoming client help-desk calls to the proper level technician.

Quick Case Technician

• Jul 2015 - Dec 2015

In charge of handling incoming help-desk tickets for our clientele base that are labeled as "Quick Cases" or tickets that can be solved in 15 minutes or less. Assisted end users from all of our clients with issues as simple as password resets all the way to creating user accounts for new hires. Also, charged with creating and managing documentation of position (a new role here when I started) to provide for future Kinetix employees that apply to this position.

Video Board Operations

• Aug 2014 - Jun 2015

In charge of managing and operating live video board feed as well as in-game promotions for all home Santa Clara Athletic events. In charge of managing and operating live video board feed as well as in-game promotions for all home Santa Clara Athletic events.

Account Executive

• Jul 2013 - Jun 2015

Co-manage outreach for outbound Ticket Sales for Santa Clara University Athletics. Create various ticket promotion packages and name capture events to promote athletic events. Assist in the development of both Pre and Post season marketing programs. Co-manage outreach for outbound Ticket Sales for Santa Clara University Athletics. Create various ticket promotion packages and name capture events to promote athletic events. Assist in the development of both Pre and Post season marketing programs.