Application Support Consultant

• Mar 2022 - Present

Application Consultant for a leading analytics company within the housing sector. Leading on the migration and update of customers to a new platform. Conducting analysis to identify potential phases for customer migration, spot data quality issues that may cause migration concerns and support customers through the entire update process. Whilst in position I developed new process for the onboarding of a new customer on to the new platform. This included ensuring the relevant questions were asked to identify their data needs, as well as data standardisation to scale up with business growth. Supporting the service desk with technical support, and identifying time and effort savings. Conducting reviews of existing customer data to highlight data quality issues and suggested improvements to provide more insightful data.

Data Analyst

• Apr 2021 - Mar 2022

Data Analyst for a high-end retailer, working alongside Sales, Servicing and Marketing departments to streamline analytical insights and improve self-efficiency. Responsibilities:◼ Developing top level corporate dashboards, highlighting KPIs trends, drivers and attributes. Working closely with product managers to understand the questions the business were trying to answer.◼ Respond to ad-hoc data requests and support desk queries, as well as managing work via Azure DevOps ◼ Produce insights around customers purchasing habits, identifying patterns across time and products purchased, and working with marketing teams to categorize our customer cohort. Achievements:◼ Improved the accuracy and efficiency of financial reporting, understanding complex financial concepts alongside high attention to detail to account for highly niche scenarios.◼ Developed a portfolio of self-service reporting to reduce repetitive requests for data. ◼ Automated some daily tasks for internal teams, saving at least 30 minutes a day of data manipulation.

Performance & Intelligence Lead Analyst

• Mar 2019 - Apr 2021

Working within the children and adult social services department, providing analytical support to frontline staff and management in order to drive towards national and local targets. Responsibilities:◼ Providing weekly and monthly data digests and dashboards across the service, supporting management in presenting the analysis to a variety of audiences from front line staff, to directors to lay persons. ◼ Working on statutory returns to the DfE and Ofsted, ensuring data cleansing throughout the process. Processing FOIs ensuring principles of data protection are adhered to. ◼ Writing SQL queries (Oracle PL/SQL and Microsoft T-SQL) to retrieve and manipulate data. ◼ Presentation and distribution of data using a variety of methods, including Excel, Power BI, SSRS and written reports.Achievements:◼ Responsible for annual statutory returns, leading other team members to ensure deadlines are met whilst a high level of accuracy is maintained.◼ Lead contact between service and the Business Intelligence Team during Ofsted inspections. Producing response to inspectors queries with a very quick turnaround as well identifying further queries the response may invoke. ◼ Implementation of Power BI to distribute and present performance data to front line staff. The first service within the council to use Power BI at the front line, enabling managers to understand the performance of their teams and focus on where improvements are required.◼ Leading on the creation of business intelligence tools within one service in the directorate. Taking the service from using a case management system to simply record work, to using SSRS to run reports and identify key performance indicators and areas for improvement.

Performance and Intelligence Officer

• Sep 2017 - Mar 2019

First Team Performance Analyst

• Jul 2016 - Dec 2017

Assistant

• Aug 2011 - Aug 2017

Academy Performance Analyst

• Sep 2015 - May 2016

Performance analyst intern for Exeter City Academy. Working predominantly with the U16 squad. Performance analyst intern for Exeter City Academy. Working predominantly with the U16 squad.

Brand Ambassador

• Nov 2014 - Feb 2015

Sales experience and product demonstration. Excellent specification knowledge and keen eye for detail. Great communication with customers and staff. Sales experience and product demonstration. Excellent specification knowledge and keen eye for detail. Great communication with customers and staff.